Pranav Salgotra

My professional journey reflects a rich background in technical support and IT, showcasing my versatility and dedication. I embarked as a Technical Support Specialist, engaging with users across North America and providing comprehensive assistance. My role encompassed a broad spectrum, from managing diverse requests and resolving intricate technical issues to collaborating with cross-functional teams and meticulously documenting cases.

My contributions extended to notable establishments like Bank of Montreal and Transcom, where I honed my skills in delivering impeccable customer service while handling hardware, software, and networking intricacies. At Bank of Montreal, I demonstrated proficiency in Microsoft Windows, Office, Active Directory, and mobile device management, ensuring seamless operations.

Venturing into projects, I crafted virtual environments, administered ADDS and client access, and developed web applications using PHP, CSS, and HTML. Rigorous testing, both manual and automated, was a hallmark of my approach, allowing me to identify bugs, document them meticulously, and ensure optimal application functionality.

In my role as a QA and Testing Associate, I diligently ensured product quality, reporting issues to senior management and maintaining meticulous testing records. My academic journey was equally enriching, with a diploma in Computer Science Technology marked by a strong GPA, exemplifying my commitment to mastering skills like crafting test cases and scrutinizing requirements.

My summary of skills speaks to my prowess in technical troubleshooting, customer service, analytical thinking, and multitasking. My adeptness in communication and a keen eye for continuous learning underscore my adaptability and potential to elevate any team.

As a seasoned Technical Support Specialist, I have built a robust foundation of expertise, placing customer satisfaction at the forefront. With a comprehensive skill set in programming languages such as C++, Python, and SQL, I bring a technical edge to my support role. My recent experience as a Technical Support Specialist subject matter expert showcases my ability to provide effective assistance to users across North America. I excel in diagnosing and resolving complex hardware and software issues, ensuring seamless operations.

My time at Bank of Montreal further solidified my proficiency in Microsoft Windows, Office, Active Directory, and mobile device management. I am adept at handling a variety of requests, whether it's addressing troubleshooting concerns, providing VPN management, or offering hands-on services like repairs. Collaborating with multidisciplinary teams and engineers, I've demonstrated a knack for identifying and resolving intricate technical challenges.

Beyond technical troubleshooting, I've honed skills in reporting software issues, maintaining detailed logs, and fostering open lines of communication with development teams. My adaptable nature and exceptional multitasking abilities enable me to handle a multitude of tasks, while my commitment to continuous learning ensures I remain up-to-date with evolving technologies and methodologies.

In essence, my proficiency in technical support, combined with my programming skills and dedication to customer satisfaction, positions me as a valuable asset ready to contribute effectively to a dynamic team.