Prashant Verma

I am a passionate and results-driven professional currently pursuing my MBA at the University Canada West. With over 4 years of valuable experience in the fields of Sales, Customer Service, and Collections, I have honed my skills and developed a strong foundation in various aspects of client management and business development. Throughout my career, I have had the privilege of working with United States clients, which has not only expanded my professional horizons but has also provided me with a deep understanding of the diverse needs and preferences of a global clientele. My passion for continuous improvement drives me to seek new opportunities and challenges, as I believe that growth is a lifelong journey. I am committed to leveraging my MBA education to further enhance my skills and contribute meaningfully to the organizations I work with.

Prashant Verma is a dedicated professional currently pursuing an MBA while actively seeking part-time job opportunities. With over 4 years of experience in the banking sector, Prashant has honed his skills as a customer service representative and salesperson.

His first role was with Concentrix in the AT&T process from February 2018 to July 2019, where he served as a customer service representative for AT&T Mobility. During this time, Prashant assisted U.S. customers with inquiries related to mobile phone services, showcasing expertise in phone plans, billing support, device assistance, and billing information. Additionally, he took on a leadership role, overseeing three training teams and contributing to the development of new employees.

Following this, Prashant worked with iEnergizer from August 2021 to October 2021, serving as a customer service representative and debt collector for Credit One Bank. In this role, he provided tailored solutions to customers facing financial challenges, emphasizing compassionate customer service and contributing to the financial well-being of numerous customers.

His most recent position was at Barclays Bank, where he worked as a Senior Process Advisor from January 2022 to March 2023. In this role, Prashant assisted U.S. customers with credit card payments, focusing on providing solutions to those facing financial challenges. His experience at Barclays underscored the importance of empathy, problem-solving, and effective communication in the financial services industry, solidifying his commitment to assisting customers in achieving their financial goals with a strong ethical foundation.

Prashant's key skills include payment assistance, financial solutions, and customer engagement. He excels in teamwork, negotiation, customer-centric support, debt management, customer support, and team management. His diverse experience in the banking sector reflects a comprehensive skill set and a commitment to delivering top-notch service to customers.

Prashant Verma is currently pursuing an MBA from the University Canada West, highlighting a commitment to advancing his education in the field of business administration. This educational pursuit aligns with his professional experience, combining practical insights gained from over four years in customer service and sales roles in the banking sector with theoretical knowledge and strategic perspectives from his MBA studies. Prashant's educational background demonstrates a dedication to continuous learning and a desire to enhance his skills in business management and administration.