Prince Thottan Davies

ger September 2016 - March 2024 • Job Splitting (Jan 2024 - March 2024): Optimized workflow, increasing order fulfillment efficiency by 40% and reducing errors by 25%. Managed a $1 million budget project, collaborating with key stakeholders to increase market share by 20%. • Collapse Metro Network Upgrades (Sep 2020 - March 2024): Led an $8 million project, enhancing service capabilities and delivering within scope, budget, and timelines using hybrid methodologies and JIRA for progress tracking. • DIY Self-fulfillment Test Tools (July 2020 - March 2021): Implemented remote testing tools, achieving significant cost savings with an NPV of $636K and an IRR of 423%. • Call Control (Sep 2016 - July 2020): Implemented a feature to block nuisance calls, achieving a 93% effectiveness rate. Managed cross-functional teams and developed mitigation plans for potential risks. TELUS, Vancouver, BC Business Analyst / Product Owner / Scrum Master September 2011 - 2016 • Business Connect Phase 2 Project (2014 - 2016): Led requirement gathering and project implementation for a wireline business customer solution. • Next Gen Home Phone System (2011 - 2014): Worked on IP Phones and mediation systems, leading AT QA, UAT tests, and various technical documentation efforts. • GSP Removal Project (2011 - 2012): Managed the removal of the GSP switch, redirecting voice traffic to IP infrastructure. TELUS, Vancouver, BC Developer Analyst / Java Programmer September 2008 - 2011 • Smart Desktop Project (2008 - 2011): Developed features for a customer-focused user interface for ordering services and products. PRIOR ROLES: Developer Consultant/Analyst/Project Lead IBM, AT&T, GE EDUCATION • Bachelor of Engineering (B. Eng.) in Mechanical Engineering Calicut University CERTIFICATIONS • Certified Scrum Product Owner (CSPO) • Project Management Professional (PMP) • Certified Scrum Master (CSM) • Certified SAFe® 4 Practitioner • Sun Certified Java Programmer (SCJP) • IBM Certified Quality Ambassador (CMMi Level-5) ONGOING EDUCATION Pursuing advanced studies in Data Science and Machine Learning, with specialized knowledge in Artificial Intelligence, Natural Language Processing (NLP), Advanced Analytics using Power BI, and Machine Learning. VOLUNTEER WORK • TELUS Giving Volunteering Work (2008 - 2023) ORGANIZATIONAL CONTRIBUTIONS Led the PMO team to create a PM Handbook that includes PM roles, responsibilities, tools, onboarding guidelines, and helpers. This effort resulted in reducing the time and effort required for knowledge transition for new team members. Led the PMO team to enhance knowledge sharing and requirements facilitation between business and system teams using Value Stream Mapping (VSM) tools and techniques

ger September 2016 - March 2024 • Job Splitting (Jan 2024 - March 2024): Optimized workflow, increasing order fulfillment efficiency by 40% and reducing errors by 25%. Managed a $1 million budget project, collaborating with key stakeholders to increase market share by 20%. • Collapse Metro Network Upgrades (Sep 2020 - March 2024): Led an $8 million project, enhancing service capabilities and delivering within scope, budget, and timelines using hybrid methodologies and JIRA for progress tracking. • DIY Self-fulfillment Test Tools (July 2020 - March 2021): Implemented remote testing tools, achieving significant cost savings with an NPV of $636K and an IRR of 423%. • Call Control (Sep 2016 - July 2020): Implemented a feature to block nuisance calls, achieving a 93% effectiveness rate. Managed cross-functional teams and developed mitigation plans for potential risks. TELUS, Vancouver, BC Business Analyst / Product Owner / Scrum Master September 2011 - 2016 • Business Connect Phase 2 Project (2014 - 2016): Led requirement gathering and project implementation for a wireline business customer solution. • Next Gen Home Phone System (2011 - 2014): Worked on IP Phones and mediation systems, leading AT QA, UAT tests, and various technical documentation efforts. • GSP Removal Project (2011 - 2012): Managed the removal of the GSP switch, redirecting voice traffic to IP infrastructure. TELUS, Vancouver, BC Developer Analyst / Java Programmer September 2008 - 2011 • Smart Desktop Project (2008 - 2011): Developed features for a customer-focused user interface for ordering services and products. PRIOR ROLES: Developer Consultant/Analyst/Project Lead IBM, AT&T, GE EDUCATION • Bachelor of Engineering (B. Eng.) in Mechanical Engineering Calicut University CERTIFICATIONS • Certified Scrum Product Owner (CSPO) • Project Management Professional (PMP) • Certified Scrum Master (CSM) • Certified SAFe® 4 Practitioner • Sun Certified Java Programmer (SCJP) • IBM Certified Quality Ambassador (CMMi Level-5) ONGOING EDUCATION Pursuing advanced studies in Data Science and Machine Learning, with specialized knowledge in Artificial Intelligence, Natural Language Processing (NLP), Advanced Analytics using Power BI, and Machine Learning. VOLUNTEER WORK • TELUS Giving Volunteering Work (2008 - 2023) ORGANIZATIONAL CONTRIBUTIONS Led the PMO team to create a PM Handbook that includes PM roles, responsibilities, tools, onboarding guidelines, and helpers. This effort resulted in reducing the time and effort required for knowledge transition for new team members. Led the PMO team to enhance knowledge sharing and requirements facilitation between business and system teams using Value Stream Mapping (VSM) tools and techniques

Bachelor of Engineering (B. Eng.) in Mechanical Engineering