About PRIYANKA PASULA:
Nearly 5 years of extensive professional experience in Sales Administration, Configuration, Quality assurance, Customization, and implementation by Salesforce solutions.
Managed the fast-paced queue of support/project requests from sales, marketing, finance, human resources, development, and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction.
Experience in designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
Expertise in MuleSoft integration, utilizing the Anypoint Platform to design, develop, and deploy APIs and integrations.
Additionally, I possess strong skills in Snowflake, leveraging its cloud-based data warehousing capabilities to design optimized data models, write complex queries, and ensure secure and efficient data management for advanced analytics.
Proficient in SOSL and SOQL query languages, with experience in building complex queries to retrieve data from Sales force objects and relationships.
Worked on Jira and Confluence both as a user and administrator working on user stories, epics, tasks, and sub tasks.
Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.
Worked on Sales Cloud & Service Cloud by creating of the Knowledge Base articles for Salesforce.com Customers.
Collaborated with cross-functional teams to deliver projects on time and demonstrated strong communication and interpersonal skills to build relationships with diverse team members.
Worked closely with project managers, developers, and QA teams to achieve project goals and fostered a collaborative and supportive team environment.
Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of 24/7 system maintenance and has good customer support experience.
Skills
Visual
Experience
Nearly 5 years of extensive professional experience in Sales Administration, Configuration, Quality assurance, Customization, and implementation by Salesforce solutions.
Managed the fast-paced queue of support/project requests from sales, marketing, finance, human resources, development, and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction.
Experience in designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
Expertise in MuleSoft integration, utilizing the Anypoint Platform to design, develop, and deploy APIs and integrations.
Additionally, I possess strong skills in Snowflake, leveraging its cloud-based data warehousing capabilities to design optimized data models, write complex queries, and ensure secure and efficient data management for advanced analytics.
Proficient in SOSL and SOQL query languages, with experience in building complex queries to retrieve data from Sales force objects and relationships.
Worked on Jira and Confluence both as a user and administrator working on user stories, epics, tasks, and sub tasks.
Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.
Worked on Sales Cloud & Service Cloud by creating of the Knowledge Base articles for Salesforce.com Customers.
Collaborated with cross-functional teams to deliver projects on time and demonstrated strong communication and interpersonal skills to build relationships with diverse team members.
Worked closely with project managers, developers, and QA teams to achieve project goals and fostered a collaborative and supportive team environment.
Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of 24/7 system maintenance and has good customer support experience.
Skills
Visual
Education
12/2012
Master of Science: Master of Pharmacy
Kakatiya University, India
04/2010
Bachelor of Science: Bachelor of Pharmacy
Kakatiya University, India
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