Qiao Kun Jiang

Software Quality Assurance Specialist with extensive working experience in testing various applications in development life cycle.

Professional Summary

Experienced Software Quality Assurance Specialist with over 20 years in QA analysis, engineering, and testing. Skilled in ensuring high-quality delivery across embedded systems, mobile and web applications, networking and telecommunication products. Proven expertise in manual and automated testing, process optimization, and collaborating with cross-functional teams to meet project timelines and quality standards. Proven proficiency in specs and requirements analysis, test scenario design, test case creation, test strategies, troubleshooting, API testing and scripting with Shell, SQL, VB, Python.

Employment History

CAE Healthcare – Vimedix ultrasound simulation software for students and medical professionals, to acquire scanning and diagnostic skills using probes, and practice operation procedure using surgical tools (cardiac related). Continuous integration of components (tracking systems, probes, manikin, surgical tools, HoloLens), patient pathologies and anatomy images.  QA Specialist (07/2022 – 07/2024)

• Skills and Experience: Test Management (Azure DevOps, JIRA), Confluence (QA Space), Git, firmware tools, Windows
• Developed test cases and plans, manual testing to ensure conformity of specs and requirements. Applied regression priority test strategy to achieve test efficiency. 
• Investigated customer reported issues.  Spearheaded shorter production release cycles by 50%, improving marketing competition and user experience.

Securus Technologies – Technology services dedicated to prisons in the US and Mexico. Web-based and mobile projects including communication (video/phone calls, messaging), monitoring, tablets, payments, education.  QA Analyst II, Team Lead (07/2012 – 04/2022)

• Skills and Experience: JIRA, HP ALM, Team Forge, Confluence, SoapUI, REST, Postman, Json, Git, Oracle Database, Mongo Database, Elastic Search, ActiveMQ, RabbitMQ Tomcat, BackOffice, Oracle RightNow (CRM), Putty, WinSCP, SQL, Shell, VB, XML, Python, Selenium, SHA3, HTML5 player…  
• Developed and maintained test case, plans, vigorous manual and automation testing to ensure complete coverage and timely release for web-based applications, iOS/Android mobile apps, and Linux/PC embedded systems. 
• Managed testing environment (deploying apps to QA App servers and terminals), established and managed Montreal test lab (terminals and parts, mobile devices). 
• Reviewed customer reported incidents, investigating and troubleshooting issues to maintain high service level. 
• Supported product release deployments and customer product and database migration processes, ensuring seamless operations and continuous service.

Intrado Canada – Public safety technology provider in emergency communication services and end-to-end solutions (integrated call handling, PSAP, 911 answering points, police, ambulance, maps and reports…)   QA Engineer (11/2011 – 07/2012)

• Skills and Experience: JIRA, SQL Server2008, Windows, PSAP, T-1 System, Analog Signal, Digital Signal, Voice Channels, PBX (Avaya, Meridian1), DMS-100
• Led testing of 911 emergency call systems with seamless integration of hardware/software designs (embedded Windows station, Monitoring, 3rd party hardware and app).
• Installed systems (PSAP, stations), configured SIP trunks and troubleshooting complex telephony environments (Analog, Digital).

HP Procurve Networking – QA Engineer (05/2011 – 09/2011)

Nokia Messaging – QA Engineer (04/2010 – 04/2011)

TouchTunes Digital Jukebox – SQA Specialist (03/2008 – 02/2009)

Matrox Graphics Inc.  – Senior SQA Technician (08/1999 – 03/2008)

CitiGroup Canada – End-User Computing Analyst (01/1999 – 07/1999)

Education

• A.E.C. Programmer Analyst – Institute Supérieur d’Électronique, Montreal (1999)
• Diploma in Management, McGill University (1993)
• B.A. (Commerce), South China Normal University (1986)