Ramesh Shrestha

With dedicated expertise as a Technical Support Executive followed by as a Network and Monitoring Assistant at a prominent ISP in Nepal, I bring a strong foundation in troubleshooting and network management. My background in providing technical assistance and ensuring network stability has honed my problem-solving skills and ability to thrive in dynamic environments. I am enthusiastic about leveraging my experience to contribute effectively to a new team and drive impactful solutions in the realm of technology and network management.

Network and Monitoring Assistant  Dec 2020 - Apr 2022 
Vianet Communications Pvt. Ltd., Nepal

•Monitored and maintained the overall network infrastructure, including network devices, national 
and international network links, link capacity, traffic utilization, usage of servers, and performance of Data Centers.
• Informed, relayed messages, and escalated issues to the concerned departments regarding
any incidence and followed up until resolution.
• Assisted in network troubleshooting, link maintenance and upgradation, and network planning activities as well as coordinate with the field team and restore any access, distribution, and transmission link issues.
• Reported, opened & closed incidents of the incidents occurring and make proper documentation.

•Acted as the point of contact between departments, third parties and partners.

Technical Support Executive Jul 2019-Nov 2020 
Vianet Communications Pvt. Ltd., Nepal
• Provided technical support to customers via phone, email, and chat
• Troubleshot and resolved technical issues related to internet connectivity, network configuration, and hardware and software problems
• Coordinated with other departments to ensure the timely resolution of customer issues
• Maintained accurate and detailed records of customer interactions and issue resolution
• Informed customers about the various internet packages and offers
• Trained and provided on-the-job technical training to customer care agents 

I completed my Bachelor of Science in Computer Science and Information Technology in 2019, which provided a comprehensive understanding of computer science fundamentals, programming languages, database management, and information technology principles. This program equipped me with a solid foundation in software development, network infrastructure, and system analysis. Currently, I am pursuing a Postgraduate degree in Wireless Information Networking, delving deeper into the intricacies of wireless communication, network security, mobile computing, and advanced networking protocols. This program offers a specialized focus on wireless technologies, including hands-on experience in designing, implementing, and managing wireless networks. Through coursework and practical applications, I aim to strengthen my expertise in this rapidly evolving field, preparing to contribute innovatively to the dynamic landscape of wireless communication and networking.