Rina C.

I’m a customer service professional with over 20 years of experience, including more than a decade in people leadership. Throughout my career, I’ve led teams to deliver exceptional customer experiences while driving performance, accountability, and engagement. I’m passionate about resolving complex issues, coaching others to succeed, and building meaningful connections that lead to strong, measurable results. I thrive in environments where service excellence and team development go hand in hand.

Customer service professional with over 20 years of experience delivering exceptional customer experiences across multiple roles, including Customer Service Representative, Escalation Advisor, Business Service Consultant, Performance Coach, and Team Manager (2016–2024). Experienced in resolving complex issues, handling escalations, supporting business clients, and ensuring accurate documentation and data entry. Known for strong communication skills, attention to detail, and a commitment to creating positive, solution-focused customer interactions.

General Arts & Science studies at Sheridan College (2005–2007) and earned an Office Administration Certification from TA Maryshow Community College. High school diploma graduate.

Additionally, completed Rogers leadership development programs, including The Path (Management Development Program) and Principles of Fair Treatment training through the Ombudsman’s Office, focused on ethical decision-making and customer advocacy.