Riza Bhandari

Looking for customer service or administrative jobs

• Business Analyst with over 5 years of experience in Business Analysis, expertise in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, testing and deployment.

• Business Analyst with over 5 years of experience in Business Analysis, expertise in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, testing and deployment.

• Well versed in Requirements Elicitation & Prioritization, Defining Scope, Gap Analysis, root cause analysis, Risk assessment, stakeholder analysis & management, Product Backlog Management, and Change Management.

• Experienced in agile and waterfall methodology, proficient in producing essential documentation and artifacts, including Business Requirement Documents (BRD), user stories, test plans, Use case, Process mapping, traceability matrix, RFP, RFI, functional and non-functional requirements.

• Collaborating with multiple stakeholders, facilitating requirement elicitation sessions through workshops, JAD, interviews, prototyping and performing gap analysis between current business process and desired system.

• Extensive understanding of REST & SOAP based working integrations - API understanding

• Strong understanding and hands on experience of the tools and technology including JIRA, Confluence, MS Visio, Postman, My SQL, MS office, Power BI.

• Expertise in creating design documents including,  process flow, BPMN, UML, Use cases, wireframes and mock-ups using MS Visio, Lucid chart, Balsamiq etc.

Agile certification 

Scrum Certification