Rolando Chua

Results-driven operations leader with extensive experience in manufacturing, quality management, and process optimization across diverse industries, including automotive, electronics, and industrial sectors. Holding a Master's in Management, and a Lean Six Sigma and Project Champion certified professional, skilled in streamlining operations, improving efficiency, and reducing costs through continuous improvement methodologies (5S, Kaizen, Kanban, JIT, VSM, DMAIC). Adept at leading cross-functional teams, driving productivity, and ensuring compliance with industry standards in fast-paced environments. Proven ability to implement Lean and Six Sigma principles to enhance quality, optimize workflow, and achieve business goals.

Global Manufacturing Manager (Remote) – Japan Headquarters filed Bankruptcy                            Funai Lexington Technology Corp. | Calgary, AB, Canada (Remote) | Feb 2024 – Nov 2024

• Managed global manufacturing operations remotely, optimizing processes and reducing inventory costs by 20% and ensuring compliance with ISO9001, ISO14001, ISO18001, and GMP standards.
• Improved operational efficiency by 15% through process standardization and Lean methodologies.
• Reduced customer claims by 30% by implementing 8D problem-solving and DMAIC analysis.

Continuous Improvement Manager                                                                                                       Innovative Manufacturing Source, Inc. | Calgary, AB, Canada | May 2023 – Feb 2024

• Boosted SMT line efficiency by 18% by reducing downtime and optimizing changeover.
• Trained teams in Lean principles, improving productivity and quality.
• Enhanced workflow efficiency by 10% with the introduction of digital visual boards.
• Drove the Site to conduct a SWOT analysis and establish and monitor its annual KPIs and Quality Objectives. 

Production Manager                                                                                                                                  Precision Concepts International | Calgary, AB, Canada | Sep 2022 – May 2023

• Increased productivity by 15% by optimizing PET bottle production, ensuring compliance with GMP standards for the FMCG sector.
• Led continuous improvement initiatives, enhancing performance by 20%.
• Spearheaded structured problem-solving, improving quality and customer satisfaction.
• Led the OH&S Committee and spearheaded the development and implementation of workplace safety programs, conducting risk assessments, incident investigations, and monitoring sitewide compliance with OH&S regulations.

Senior Quality Manager – Regional                                                                                                                 Lear Automotive | Cebu City, Philippines | Apr 2021 – Jun 2022                                                                   

• Led Quality Business Hold Elimination Team with Nissan, implementing the Zero-Defect Culture Program.
• Conducted B2B Quality training across all levels, reducing internal defects by 20% and customer complaints by 15%.
• Optimized APQP process for New Product Introduction, enhanced PFMEA, Control Plan, MSA, SPC, and PPAP review, reducing customer complaints by 15%.
• Led IATF 16949 recertification audits for GM, Ford, and Nissan, achieving Zero Major Nonconformances.

Quality Assurance Supervisor                                                                                                                           IMT Standen’s | Calgary, AB, Canada | Jun 2019 – Apr 2021                                    

• Improved quality performance by 30% through enhanced problem-solving and reduced calibration delays by 50% through proper implementation of MSA.
• Led PPAP submissions and warranty dispositions, ensuring compliance and customer satisfaction.
• Streamlined quality reporting processes using data-driven decision-making.

Manufacturing Supervisor (Unionized)                                                                                                         Serta Simmons Bedding, LLC | Calgary, AB, Canada | Jan 2018 – Jul 2018    

• Improved production efficiency by 30% while ensuring union compliance.
• Reduced material waste by 50% through Kaizen Blitz initiatives.

Lexmark International (Phils.) Inc./ Funai Electric Cebu, Inc.                                                                   Cebu City, Philippines | Jan 2000 – Dec 2017

Plant Operations Manager (Apr 2016 – Dec 2017)   

• Managed high-volume production of 60M cartridges annually, achieving 15% productivity gains.
• Reduced customer complaints by 15% through Net Promoter Score (NPS) improvements.
• Led Lean Six Sigma projects, increasing yield by 8% and delivery performance by 7% while ensuring compliance with ISO9001, ISO14001, ISO18001, and GMP standards.

Senior Manager – Manufacturing, Engineering & Continuous Improvement (Aug 2012 – Mar 2016) 

• Increased plant productivity by 12% overseeing 60M+ cartridge production annually.
• Won 2nd place in the HR Association Energy Reduction Program through optimization initiatives.

Senior Manager – Supply Chain (May 2009 – Aug 2012)             

• Led ERP migration to SAP, improving efficiency by 20%.
• Reduced inventory costs by 15% through Lean Warehouse practices.
• Achieved 100% delivery compliance through strategic supply chain improvements.

Manufacturing & Ink Mix Operations Manager (Oct 2007 – May 2009)  

• Managed 24/7 inkjet production and mixing operations, reducing operating expenses by 5%.
• Improved productivity by 8% through process optimization.

Quality Engineer / Team Leader / Quality Manager (Jan 2000 – Oct 2007)        

• Reduced defects by 30% using SPC and DOE methodologies.
• Improved team performance by 20% through training and development programs.

Manufacturing Supervisor/ Quality Engineer                                              

Lear Automotive EEDS Phils. Inc. | Cebu City, Philippines | Jan 1997 – Jan 2000     

• Supervised wire harness production, achieving 100% on-time delivery and 99% first-pass yield.
• Reduced defects by 20% and improved efficiency by 15% through the ACE (TQM/Lean) program.
• Awarded "Best Manufacturing Team of the Year" for operational excellence.
• Spearheaded PPAP consolidation, generating PFMEA, Control Plans, SPC, and MSA for Ford and GM, ensuring compliance with industry standards and optimizing product quality and process efficiency.

• Master’s in management for Executives and Managers (Completed)                                                        University of San Jose Recoletos | 1998 – 1999
• Bachelor of Science in Mechanical Engineering (Completed)                                                                            Cebu Institute of Technology University | 1989 – 1994
• Executive Development (Not Completed due to Buyout)                                                                               INSEAD, Singapore | 2012