Ruel Vallejo

An internationally educated and trained IT Professional with extensive years of demonstrated knowledge and hands-on experience in  retrieving and transmitting information to meet customer’s needs and wants

• Effective communication and interpersonal skills complimented with a strong ability to plan, analyze, problem-solve, and execute multiple tasks in fast-paced environments while ensuring high standards of work
• Highly adaptable and flexible team player able to perform independently or with minimum supervision
• Possesses a valid Class 5 Manitoba Driver’s License 
• A+ certified

Relevant Experience

Soroc Technology Inc.                                                                                                  Nov 2020 – June 2023 

Senior Deskside Support Analyst                                                                              Winnipeg, Manitoba 

• Focus on completing support calls in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients. 
• Responsible for providing first and second level Desk side support (SW/HW and IMAC calls) to end-  users on PC/LAN based equipment
• Prioritize requests for support service keeping in mind service level requirements 
• IT equipment lifecycle management includes data wiping 3 and 5 passes, disposing of all hardware and RMA
• Provide feedback to Field Operations Manager on potential customer situations 
• Works with Client specific applications and Microsoft suite of products 
• Perform asset management duties
• Image and deploy laptop for new hire (MMD - Microsoft Managed Desktop)
• Break fix 
• Process the user’s offboarding Hardware return for the remote and office base users 
• Hardware and OS migration / Refresh
• Microsoft 0365 L2 support 
• Support for User’s  Virtual MMD (Microsoft Managed Desktop)
• Deploy peripherals when request received – remote and head office base users 
• Level 2 support
• Azure AD for Admin Support, Run remote wipe, MFA full reset, provisioned machine in the MS portal and in Intune Endpoint manager
• Part of testing team for the shared device before the deployment roll out 
• Used local AD (RSAT) for user’s login credential troubleshooting 
• Used Service Now for processing ticket 
• Support for Microsoft Teams Video Conferencing 
• As a Sr. Deskside Support Analyst I am responsible for the new technician training

Soroc Technology Inc.                                                                                    June 2015 – November 2020

Deployment Technician / IMAC / Service Call                              Manitoba / North West ON

• Windows Operation System Migration, Refresh and configuration
• MS Server 2008 Sever Build and configuration, MS Hyper-V Server 2012 Build and Virtual Machine Configuration
• Thin Client Install and Configuration, 
• Desktop and Laptop Imaging – Provisioning and Monitoring using OSD Portal
• Server UPS Installation and Configuration
• Network Printer Installation and Configuration
• POS Migration
• Telephone System Migration from Analog to VOIP
• Network Upgrade including new Network Rack Install
• Universal Banking Devices Installation and configuration such as Ipad, Iphone, Android Phone and MAC Book.
• Workstation, Laptop, Network Printer and Server Data Eradication
• Site Survey

CDC Computers                                                                         June 2014 –   December 2015

Computer Service & Onsite Technician                                                           Winnipeg, Manitoba

• In-house service tech - Upgrade Ram, HDD, GPU and  Data Backup
• Laptop and Desktop windows wipe and reload 
• Laptop and Desktop virus removal
• On-site service tech
• Surveillance camera installation and commissioning

Image Capture and Data Entry                                                                September 2012 – November 2012

Life Touch Canada                                                                                                            Winnipeg, Manitoba

• Photo Editing 
• Data Entry

Technician                                                                                           August 2011 – January 2012

Community Safety Programs                                                                               Winnipeg, Manitoba

• veillance camera and alarm system installation and commissioning
• Service Call

Diploma (Computer programming and Systems Technology)                         November 1996 – March 1999

Nova Computer College                                                                                                                          Manila, Philippines

Certificates:

• CompTIA A+ (Pearson VUE – Winnipeg)                                                  June 2012 –September 2012
• EST3 (Fire Detection and Alarm System) End User – GE Security – Singapore)        April 2006
• Fiber Optics in Communication (Dual Tech Training Center – Philippines)                     Dec. 1996