salma wahid

-  Collection specialist for Honda Financial services, Toronto, Canada (March 2022-present):  Managing and facilitating the collection of outstanding debts or payments from individuals or businesses. Contacting Debtors, negotiating Payment Plans and maintaining Records. - Collection team agent for UPS “universal parcels service account in Sutherland Global Services company, Alexandria, Egypt (August 2021-December 2021):   Acted as liaisons between businesses and customers to collect debts and resolve outstanding balances, including developing payment plans, locating debtors to begin the recovery process, and negotiating debt payments.  - Freelance translator Saudi soft company, Saudi Arabia (2015- 2021):   Performed various translation and interpretation duties from English into French, French into English, French into Arabic, English into Arabic, Arabic into French, and Arabic into English, including written texts, localization and internationalization.   - Freelance translator, Dr. Anwar Regal certified translation office, Alexandria, Egypt, (2016- 2021):  Translated text projects from English into French, French into English, French into Arabic, English into Arabic, Arabic into French, and Arabic into English including legal documents, website content, corporate reports, and companies’ feasibility studies and fiscal year reports.   - Web translator and public relations expertise at the Library of Alexandria, Bibliotheca Alexandrina, Alexandria, Egypt (February 2016- August 2021):   Translated text projects including Manuscript’s text, Rare Books text descriptions, website content for the library interface webpage, audio files for the interactive displays and live speaking presentations in French, English and Arabic.  Organized conferences and lectures. Arranged workshops and activities.   - Technical Support and customer service agent for Bell Canada ‘account in Sutherland Global Services company, Alexandria, Egypt (October 2012 – November 2013):   Provided excellent customer support to Ontario and Quebec clients to ensure Bell Canada lines for business service and devices are operational. Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to phone lines to provide a resolution and ensure the company products are operating as designed.  

2024: Micro Credential Diploma in Data Analysis from Conestoga College, Canada. 2017-2021: Pre-master’s degree in French translation from the Institute of Languages and Translation of the Faculty of Arts, French department, University of Alexandria, Egypt.   2014-2016: Post Graduate high Studies Diploma in French translation from the Institute of Languages and Translation of the Faculty of Arts, French department, University of Alexandria, Egypt.   2011-2012: DPF diploma of Business studies level (B2) from the "Paris Region Chamber of Commerce" France, Paris and the "Translation and Linguistic Studies Center" of the Faculty of Arts, University of Alexandria, Egypt.  2008-2012: Bachelor’s degree in French language and French literature from Alexandria University, Egypt, Faculty of Arts, French department.   1996-2008: Primary, elementary, and high school diploma from the French school "Notre Dame De Sion", Alexandria, Egypt.  2006: Diploma of French Studies DELF B2.