Sergio Chavarria

A versatile and skilled Quality Engineer with 4+ years of excellent hands-on experience in improving the quality of products and services for operations. An assertive manager with outstanding interpersonal, communications, negotiation, and people management skills as a result of strong problem-solving ability and communication and teaching skills. Consistently exhibits a proven ability to increase quality in production areas and in the documentation that reduces compliance risks. Effective in enhancing functional improvements and minimizing production costs.

• Airbnb Host Masterhost, Mississauga, ON
• I must customize homes following luxury and quality standards, continuously surpassing guest expectations.
• As well as accommodate last-minute requests to address guests' needs, achieving maximum guest satisfaction and repeat business. 
• I optimize the guest experience by inspecting properties before guests stay and coordinating repairs and upgrades. 
• I administer operations to handle the needs of more than 50 tenants across 20 property units. 
• 2021-03 - Current

Postal Clerk

Canada Post, Mississauga, On

• I weigh letters and packages and calculate costs based on classification, weight, and destination. 
• I use automated mail processing equipment to sort and collate mail. 
• I also upsold postal services like insurance and tracking. 
• Therefore I plan routes and service updates to improve customer satisfaction. 

2022-08 - Current

ISO Internal Auditor

Transport America, Kitchener, ON

• I report audit findings to management within defined timelines. 
• Also, I built and maintained strong relationships with client personnel and prospective clients. 
• As well as planned and executed ISO engagements under the management team's direction. 
• I work on multiple projects in varying stages to complete and issue final deliverables. 
• I develop monthly reports showing inspections and improvements to keep the company certificated in ISO 9001. 
• I supported audits and led teams to investigate quality control processes and root out deficiencies fully—three times per year. 
• Evaluating potential hazards in the workplace and recommending solutions to unsafe conditions. 
• Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure.

SKILLS
EducationActive

Listening Excellent

Multitasking

Abilities Excellent

MS Office

Very Good

Planning and

Coordination Excellent

Weather

conditions Very Good

Rural and city

carrying Very Good

Bilingual Customer Service Representative

Scotiabank, Bogota, Colombia

• Provided direct customer support to internal and external customers. Managed over 50 customer calls per day. 
• It collected and analyzed customer information to prepare product or service reports. 
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints. 
• I used the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Bachelor of Science: Industrial Engineering

Corhuila University - Neiva, Huila. Colombia.