Md Jahangir Hossain Shawon

Seeking a Sales Associate job in a dynamic environment where my passion for customer service and selling strengths make me a key member of the sales team. Driven to meet and exceed performance expectations and to inspire customers to make purchases and keep coming back.

Admin and business support

bdcallingIT Ltd. - Dhaka October 2022 to July 2023

• Identifying new business opportunities
• Generating leads
• Qualifying prospects
• Developing relationships with potential customers
• Negotiating and closing deals
• Maintaining ongoing account management
• Achieving sales targets

Sales Associate

Shwapno Super shops Bangladesh (grocery). - Gulshan, Dhaka November 2021 to September 2022

• Greets customers and makes them feel comfortable
• Interacts with customers, offering assistance and responding to queries about products and purchases
• Provides recommendations according to customer needs or preferences
• Locates merchandise for customers and places orders, where necessary
• Introduces promotions and new products to customers
• Operates cash register and handles cash payments and credit card processing
• Handles refunds, exchanges and returns
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales

Waiter

Thai Chi Restaurant & Cafe • Dhaka, Bangladesh. - February 2021 to October 2021

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order  slips or by memorization
• Provide excellent customer service to guests

Housekeeper

The Forest Lounge. Dhaka, Bangladesh. - April 2020 to November 2020

• Performs cleaning duties in all guest areas and back of house.
• Consistently offers professional, friendly, and engaging service.
• Ensures housekeeping departmental standards are followed.
• Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
• Sweeping & Moping Flooring
• Wiping, Disinfecting and Dusting Various Surfaces
• Restocking of Supplies; Paper Towel, Toilet Paper, Soap
• Vacuuming: Carpet, Runners, Regular Maintenance on Equipment

Master's degree in Computer Science

Laurentian university - Greater Sudbury, ON, September 2023 to May 2025

Bachelor's in Computer Science

Huzhou University - 湖州市September 2017 to July 2021