Shirou Yan

• Skilled and qualified administration professional with over 5 years of experience and over 10 years of customer service experience.
• Payroll Compliance Professional Certificate in progress.
• Thorough knowledge of federal and provincial labour legislations, regulations, and employment standard code.
• Meticulous about quality of work, and experience in data collection, entry and reporting with great attention to detail and confidentiality.
• Exceptional professionalism, accountability, and dependability.
• Strong analytical and problem solving skills.
• Excellent interpersonal, organizational, and time management skills.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office and Google Suite.

Anthony’s Auto Body (Part-Time), Edmonton 2018/10-present

General Administrator

Manage incoming client inquiries and provide related information, including service agreements, price quotes, and invoices.

Provide general reception duties such as, answering and administering the phone system, greeting clients, mail and couriers, ordering and maintaining office supplies.

Monitor and analyze shop expenses against the payroll budget to assist with cost forecasting and reporting to the manager.

Administer employee timesheets, including verifying regular work hours, approving overtime approval, and recording time-off requests as per payroll schedule.

Assist the payroll specialist with any wages and salary changes and adjustments.

Assist the general manager in working with selected vendors for the procurement of equipment, supplies and services, as well as payments.

Provide administrative support for meetings, including coordinating documents and agendas.

Oak + Fort, West Edmonton Mall, Edmonton 2021/06-2022/09

Floor Manager/Assistant Manager

Managed the full cycle of recruitment, including job posting, tracking applications via internal system, compensation negotiation, creating offer letters, onboarding and offboarding.

Developed the team on customer service skills and product knowledge in order to maximize store sales and improve customer satisfaction. 

Supervised and supported the stock team by performing spot checks and assisting with inventories and product receiving with accuracy and in a timely manner.

Assisted employees with pay and benefits inquiries including T4, ROE, benefits coverage, payment clarification, etc.

Report to the payroll department if any adjustments needed with pay and benefits, such as new hires, promotions, or terminations on store level.

Provided company benefits information to employees and assisted them with benefits enrolment, life event changes, and benefits termination.

Maintained meticulous employee files, ensuring accurate and up-to-date records for compliance purposes.

Verified and reviewed employees’ timesheets and work hours for payroll processing.

Managed and audited store monthly expense account, as well as weekly bank deposit for store account, and prepared annual statements for the headquarter.

Coordinated with local influencers to promote the company brand, and utilized multiple platforms to drive to broader customer base.

Dior, Hudson’s Bay Southgate Mall, Edmonton 2019/09-2021/05

Counter Manager

Led and provided guidance to the entire team in the successful execution of special events, seasonal promotions, and holiday campaigns.

Ensured stock and merchandise represented current trend in accordance with corporate directives.

Executed and performed appropriate selling skills to coach the whole team consistently to achieve personal and team goals.

Cultivated and nurtured strong customer relationships to establish a loyal brand clientele, ensuring repeat business and positive word-of-mouth.

QE Home, Southgate Mall, Edmonton 2019/06-2019/09

Team Lead/Key Holder

Collaborated closely with the store manager to drive sales and exceed targets, contributing to overall business success.

Demonstrated a friendly and reliable approach when interacting with clients, fostering positive relationships in delivering exceptional service.

Followed the company procedure to ensure opening and closing were well followed by the employees.

Proactively developed a comprehensive understanding of the product line alongside the ensure team, enabling effective recommendations and personalized assistance to customers.

Zara, Guangzhou, China 2016/09-2018/09

Store Manager

Oversaw all aspects of the store operations, including inventory management, visual merchandising, staffing, and achieving sales goals.

Demonstrated strong communication skills by effectively training and developing staff, providing exceptional service to customers, collaborating with the merchant group and resolving general issues.

Monitored sales performance and implemented strategic measures to surpass store sales goals.

Ensured execution of standard operating procedures and adherence to company policies.

Pursuing the Payroll Compliance Professional Certificate(PCP) at NAIT.