Shivanka Badwal

I am a dedicated and results-driven banking professional with over 10 years of experience in customer service and procurement. My expertise lies in streamlining operations, optimizing procurement processes, and delivering exceptional customer experiences. Throughout my career, I have developed strong problem-solving skills, a keen eye for detail, and the ability to manage high-pressure situations with efficiency.

Currently working as a Student Success Advisor, I bring my customer-centric approach and operational expertise to help students achieve their goals. My passion for continuous learning and process improvement drives me to adapt to new challenges and contribute effectively to any team.

Experienced banking and procurement professional with over 10 years in customer service and procurement operations. Skilled in vendor management, cost optimization, contract negotiation, and procurement process improvement. Proven ability to enhance operational efficiency, manage supplier relationships, and ensure compliance with banking regulations. Strong background in customer service, problem-solving, and cross-functional collaboration. Currently leveraging expertise as a Student Success Advisor, applying a customer-centric approach to support and guide students.

• Diploma in Business – Niagara College, ON, Canada (2022-2023)
• Post Graduate Diploma in Business Administration – SCDL, Pune, India (2008-2010)
• Bachelor of Commerce – Delhi University, Delhi, India (2005-2008)