Shraddha Sharma

I’m a versatile and hardworking individual with experience in customer service, food service, and technical support. Currently, I’m completing my Computer Systems Technician & Networking program at Georgian College, where I’ve consistently made the Dean’s List.

My recent co-op with the Ministry of Public and Business Services Delivery gave me hands-on experience in Tier-1 and Tier-2 IT support, including troubleshooting Windows systems, using tools like Intune and Autopilot, and supporting end users remotely. Before that, I worked in customer-facing roles at McDonald's and Staples, which helped me develop strong communication skills, problem-solving abilities, and the ability to stay calm and organized under pressure.

Overall, I enjoy helping people, learning new technologies, and being part of a team. I’m now looking for opportunities where I can apply both my technical skills and customer service background in a meaningful way.”

have a well-rounded background in technical support, customer service, and food service. Most recently, I worked as a System Officer (Tier-2 Co-op) for the Ministry of Public and Business Services Delivery, where I provided IT support for Windows systems, mobile devices, and managed users through tools like Azure, Intune, and Autopilot.

Prior to that, I worked at Staples as a Technology Sales Area Representative, helping customers with product selection, troubleshooting, and technical setup. I also have experience working at McDonald's, where I developed strong multitasking, cash handling, and communication skills in a fast-paced environment.

Together, these roles have strengthened my ability to solve problems efficiently, support clients, and work effectively in both team-based and independent settings.

I’m currently pursuing a Computer Systems Technician – Networking (Co-op) diploma at Georgian College in Barrie, Ontario. I’ve consistently made the Dean’s List with a GPA of 3.8, and have gained hands-on experience with networking, troubleshooting, system administration, and IT support. The program also includes a co-op component, through which I completed a work term as a Tier-2 System Officer, applying my technical knowledge in a real-world government environment.