Siddharth Miller

A certified and accomplished professional with over four years of experience managing campaigns and events for multiple clients, I am well-equipped to take on a challenging role in any organization. I hold a Bachelor's degree in Business Administration with a specialization in Marketing, and I am certified in digital marketing by reputed organizations such as Microsoft and Google.

My track record demonstrates my ability to lead and manage successful campaigns for Fortune 500 and mid-sized organizations across various industries. I have a talent for building positive business relationships through effective planning, execution, and management of campaigns and events, and I am skilled at communicating effectively and persuasively with individuals at all levels of an organization.

In addition to my technical skills, I possess strong communication abilities, a customer-centric mindset, and a solution-focused approach. I am able to present complex ideas in simple terms, making them easy for others to understand. I have experience in developing and delivering presentations, engaging stakeholders, and driving projects to completion. 

I am also able to effectively manage and resolve conflicts, and provide effective solutions. I am highly adaptable and a quick learner of new skills and technologies. I am eager to leverage my skills, expertise, and certifications to make a positive impact in a challenging and dynamic organization.

Technical Support Agent                                                                                                   May 2023 – Aug 2023

Transcom (Mississauga, Canada)

• Maintained over 80% customer satisfaction while proficiently providing technical support and solutions.
• Diagnosed and resolved complex hardware and software issues with over 75% knowledge achievement, ensuring effective solutions.
• Expertly guided customers through intricate problem-solving processes, enhancing their experiences.
• Ensured top-tier customer service through excellent communication skills and efficient issue resolution.

General Merchandising Associate                                                                                    Aug 2021 – Apr 2023

Walmart (Mississauga, Canada)

• Actively promoted company promotions and sales events, enhancing customer awareness and engagement.
• Maintained optimal stock levels, ensuring timely replenishment of out-of-stock items, optimizing product availability.
• Collaborated in organizing and executing successful in-store events and promotions, driving customer traffic and sales.
• Delivered exemplary customer service by promptly and professionally addressing customer concerns and complaints.
• Played a vital role in inventory management and stock-taking procedures, contributing to accurate stock records.

Marketing Associate (Internship)                                                                                    May 2022 – Aug 2022

Pivotal Integrated HR Solutions (Mississauga, Canada)

Revamped Marketing Materials: Led a transformative redesign initiative, meticulously crafting brand-aligned templates for brochures and sales materials, earning accolades from senior leadership and colleagues alike for the remarkable impact achieved.

Innovated Web Presence: Spearheaded the creation of a cutting-edge website template, meticulously aligning content with SEO best practices, and masterminded a strategic roadmap for a highly successful online store relaunch campaign.

Elevated Online Marketing: Devised strategic plans to catapult our online marketing efforts, with a primary focus on establishing industry authority, fostering robust online engagement, and ensuring the utmost relevance of our content, resulting in substantial online presence growth.

Forged Key Partnerships: Established meaningful partnerships with prominent magazines and influential online directories to assess cost implications of display ads and listings, significantly enhancing user awareness and expanding our customer base into uncharted markets.

Associate Account Manager (Event Management)                                                       Nov 2019 – Oct 2020

White Media Marketing Pvt. Ltd. (New Delhi, India)

Resourceful Vendor Selection: Proactively scouted, rigorously evaluated, and carefully selected event vendors for catering, transportation, and security while adhering to strict budget constraints, showcasing financial acumen and identifying revenue optimization opportunities.

Client-Centric Site Visits: Orchestrated and facilitated comprehensive site visits with clients, engaging in detailed discussions about event logistics and flow, effectively pinpointing and resolving potential concerns, and exemplifying a commitment to flawless execution.

Seamless Coordination: Streamlined event requisites through seamless coordination with venue management, exclusive providers, and various third-party contractors and vendors, ensuring the flawless execution of every event.

VIP Security Management: Spearheaded security and safety protocols for high-profile celebrities and entertainers, adeptly managing all facets of their protection and swiftly addressing unforeseen demands during events, reinforcing our reputation for excellence.

Billing Precision: Demonstrated meticulous attention to detail by thoroughly reviewing bills with all stakeholders, guaranteeing billing accuracy before final processing, ultimately enhancing client satisfaction and financial transparency.

Clients Managed: Pernod Ricard, Park Hotels, Christian Louboutin, Smoke Vodka & Forest Essentials

Account Manager (Advertising – Client Management)                                                Sep 2016 – Oct 2019

Twohmp Communications Pvt. Ltd. (Gurgaon, India)

Rapid Career Advancement: Ascended through the ranks at remarkable speed, starting as a Senior Account Executive and achieving successive promotions to Account Supervisor and ultimately, Account Manager, all within an impressive three-year span.

Strategic Account Management: Managed pivotal accounts with expertise, crafting intricate contracts, compelling proposals, and persuasive presentations, taking charge of pricing strategies, invoicing processes, and intricate licensing requirements, ensuring flawless execution in these critical areas.

Relationship Building for Growth: Cultivated and nurtured highly productive business relationships, resulting in substantial sales growth within our existing client base, ensuring client satisfaction, and driving remarkable revenue expansion.

Meticulous Campaign Oversight: Orchestrated seamless collaboration across diverse teams, providing meticulous oversight for the development and impeccable execution of multifaceted campaigns, consistently delivering successful outcomes and solidifying my role as a key driver of our organization's success.

Clients Managed: Nestlé (Multiple brands and departments), Fenesta, Feedback Infra, China Tourism

Bachelor of Business Administration – Marketing                                                                   2008 – 2011

Amity University (Noida, India)

Post Graduate Certificate in Business Management – International Business                  2021 – 2022

Lambton College (Mississauga, Ontario)