Simran Lakhani

A hard working individual with multi tasking and organizational skills. With 5 years of experience, I have gained in depth knowledge in customer service, requests, complaint handling, management, decision making. Resolving complaints professionally and ensuring maximum satisfaction is very imperative to me. I am willing to learn and grow everyday. With a range of other skills, I am a honest and trustworthy individual. 

I do look forward to discuss more about my qualifications and career opportunities.  I am confident that with combination of my education, team spirit, transferable skills and work experience throughout my career would allow me to make a valuable contribution to your company. 

• Strong attention to detail and maintaining consistency through-out. 
• Resolve complaints through open discussion, fostering a safe and inclusive environment. 
• Drafting and updating documents, performing analysis, ensuring efficient office operations. 
• Addressed customer questions and complaints promptly, ensuring high company service standards.
• Checking day to day operations.

Bachelors in Business Administration/Hospitality from IIHM. 

Post Graduation Certificate in Service Leadership and Operation Management from Seneca. 

I have gained more knowledge in management and I see myself Growing in company with new learnings and opportunities.