Sofia Ahmad

Dear Recruiting Team,

I am writing to apply for the position of Administrative Officer. My 8 years of extensive experience make me a perfect fit for the position. I am eager to become a valued member in the organization.

I am working as a property administrator in Condominium Management Group  from the last 2 years, and during that time I have been tasked with the preparation of operating budget,prepare fiscal reports, issue work orders, drafting information certificate update for the condo owners, new owner information certificate for the new owners, assembling data and prepare periodic and special reports, manuals and correspondence.

My previous experience of 3 years with Rai Consultants has strengthened my knowledge about travel support as well as Computer and technology knowledge including booking flights / accommodation, processing passport applications and timely dispatch of passports to customers. Processing incoming visa applications (including working Holiday Visa). 

I am able to meet tight deadlines. My attention to detail is my real strength. Aside from my skills and experiences, I feel ideally suited to this role because my career in administration makes me feel that working in inclusive environments has enabled me to improve efficiency and achieve targets.

Please find my resume attached. Feel free to contact me via email if I can be of any further service.

Thank you for taking the time to consider my application. I look forward to hearing from you.

Sincerely,

Sofia Ahmad

Property Administrator/Status Certificate Assistant

Condominium Management Group, Canada                                  March 2021-Present 

• Liaise with Condominium Managers, Boards of Directors and Owners/Residents.
• Providing a superior level of service and support to Condominium Managers
• Co-operate with various departments to ensure proper flow of information within

designated timelines

• Ensure accurate provincially-mandated reporting, drafting and distribution of documentation and correspondence within reasonable timeframe and sometimes tight deadlines
• Maintain records and communicate inconsistencies and time reporting for Management 
• Perform basic administrative duties, filing/e-filing
•  

Call Centre Technical Support Specialist                January 2018 –March 2021

Fiserv, Canada

• Respond to inbound calls related to application, IT hardware and software products (include POS terminals) or related inquiries
• Scheduling service Maxwell/Intelex/Tasq technicians
• Order Entry, processing purchase orders and coordinating deliveries
• Experience with debit machines, point of sale cash register devices
• Diagnoses and resolves problems using documented procedures and checklists
• Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

Speed Team Lead                                                                                                   

Concentrix Technologies, Canada                          August 2017- December 2017

• Handling Credit Card division for “Petro Canada”
• Creating a pleasant client experience at every processing interaction and looking for ways to contribute to the on-going improvement of the overall program delivery
• Completing process transactions such as bill payments and/or other account transactions for clients in an accurate and efficient manner

Client Service Specialist (Part Time)                             May 2017- March 2020

 RAI Consultants, Canada                                   

•  Educated, analysed, and assessed needs of customers in terms of travel dates, budget, available documents and government regulations and requirements
• Contributed to the growth of the company by providing information/literature to prospective clients; providing details of services to prospective clients
• Coordinated with various service providers to insure timely delivery of documents and services
• Demonstrated tact in resolving complaints and ensuring customer satisfaction while complying with company’s policies and procedures
• Processed payments and looked after the benefit requests for the customers

Administration                                                     January 2012-March 2017

   Masons, Pakistan

• Answered phones and responds to messages in timely manner
• Assisted with formatting and preparation of presentation materials like PowerPoint, briefing notes etc
• Managed records of claims and processed transactions and followed up
• Handled travel and accommodation for the staff
• Providing support and services to clients by telephone and email

Masters in Communication Sciences (2006)

(Canadian equivalency assessed and verified by World Education Service, Canada)

Fatima Jinnah Women University, Pakistan