Sui Ho Lin

I was working as a pension administrator for seven years in Hong Kong. I am self-driven, detail-oriented, analytical, flexible and a challenge taker. I am looking for similar position but also open to other possible roles.

Working Experience

Jun 2021 – Jun 2023 Bestserve Financial Limited (Wholly owned by Sun Life Financial)

Officer (Nov 2022 – Jun 2023) – Wealth and Pensions

Assistant Officer (Jun 2021 – Oct 2022)

● Managing the assigned MPF/ ORSO scheme accounts & perform daily MPF

administration functions of employer/member enrolment, contribution, termination

and data change within SLA under minimum supervision

● Able to perform majority of processing transactions in an accurate and timely

manner

● Being as a checker to supervise the works from downwards

● Handling client’s enquiries or complaints, and escalate to manager if appropriate

● Daily report preparing, checking and monitoring

● Assisting in process streamlining and service improvement initiatives

● Identifying and solving abnormal conditions

● Perform UAT of system enhancement projects

● Guiding newcomers to perform their work

● Communicating with internal and external IT related to system incident

● Performing other duties as assigned

May 2020 – Jun 2021 Manulife (International) Limited

Senior Admin Services Representative – Employee Benefits

● Processing employee termination in a timely manner

● Responding to enquiries from internal and external clients

● Daily report checking and monitoring

● Reporting abnormal conditions to manager

● Guiding newcomers to perform their work

● Complaint case handling

● Supporting to identify and implement process improvement

● Communicating with internal and external IT related to system incident

● Providing one-stop service support to VIP clients

Apr 2016 – May 2020 Bestserve Financial Limited (Wholly owned by Sun Life Financial)

Administrator II (Apr 2018 – May 2020) - Wealth and Pension

Administrator I (Apr 2016 – Mar 2018)

● Serving as personal account holder

● Processing fund transfer / claim

● Performing fund switching

● Handling enquiries from internal and external

● Daily report checking and monitoring

● Reporting abnormal conditions to supervisor

● Guiding newcomers to perform their work

● Performing other duties as assigned

Sep 2019 - Aug 2021 University of Central Lancashire

BA (Hons) English for International Corporate Communication