Sujata Desale

. I am a self-motivated, focused, and goal-oriented individual always searching for ways to create and add value to the company. My experience helped me to fulfill excellent customer service and administrative tasks such as correspondence, scheduling, data entry, filing, and excellent organizational and time management skills, with a track record of maintaining quality while managing multiple tasks simultaneously.

In addition, I take pride in being well-organized, multi-tasker, detail-oriented, and good at time management. Throughout my career, I've developed my leadership skills and my ability to identify a business's most pressing needs so that I can fulfill them.

Administrative Assistance Internat Fred Victor, Toronto, ON, Canada. Oct2022-Jan 2023

Roles and Responsibilities:

• Edited, and verified Data in Raisers Edge software.
• Tracked and maintained Gift-in-kind donation data in Excel. 
• Updated and maintained donor’s information digitally and in hard copy.
• Organized and maintained files. Transfer data from Excel to software.
• Attended meetings and helped in maintaining office procedures. 
• Answered phone calls, sent replies to emails, and entered invoice details.
• Provided support in event management.
• Received, scanned, sorted, and tracked mail. Assisted with preparing outgoing mail.

Environment: MSWord, Excel, MS PowerPoint, Windows, Outlook, Raiser’s Edge software

Customer Service Associate at Fry’s Electronics, Dallas, USA                      Feb 2012-July 2012

Roles and Responsibilities: 

• Managed cash, check, credit, and debit card transactions and inventory control system. 
• Interacted with customers in a friendly and authentic way.
• Shared knowledge with customers on the current trend, products, and new promotions.
• Scheduled meetings and interacted with manager and peers in meetings.
• Created daily and weekly reports.
• Received, sorted, scanned, printed, and distributed mail in huge quantities.
• Answered phone calls, replied to emails, and completed online orders.
• Experienced in utilizing a variety of software packages, e.g., SAP, Word, Access, Outlook, PowerPoint, Excel, and database management.

Environment:MS Word, Excel, MS PowerPoint, Windows, Customer Service

Achievement: Rewarded to achieve the highest sales on Anniversary Day. 

RELATED EXPERIENCE

Quality Analyst at CLOUD Integrate Systems, India                                         Nov 2016 - Sep 2019

Roles and Responsibilities: 

• Created and maintained ownership of test cases and test results in Excel. 
• Performed cross-browser testing on Internet explorer, Chrome, Firefox, Edge, etc.
• Tracked and maintained the bug report/documentation in JIRA Tool and HPALM.
• Manipulated database for testing using MySQL Server.
• Experienced in data entry or data verification using a database system, such as Excel.
• Verified, edited, and updated data in Excel in new or existing systems before testing.
• Scheduled the meeting and analyzed the issue in detail to improve the quality.

EDUCATION

• City Adult Learning Center- TDSB (Toronto District School Board), Co-operative Education, September 2022- January 2023.
• Bachelor of Engineering in Electronics & Telecommunication from North Maharashtra University, Jalgaon, India.