Sweet Mary Rose Ono

Good day, 

A little about me, I'm 22 years old and a Certified Google IT Support Professional. I have 5 years of customer service experience skills. I am proficient in computer and customer service skills. I am looking for a job related to my experience. 

Thank you

• Customer Service Skills: Ability to provide exceptional customer service and handles complaints, and work with clients from different backgrounds.
• Computer Skills: Excellent in MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet, and Certified IT Support Specialist
• Problem-Solving Skills: Ability to analyze problems and excellent Math calculations.
• Teamwork: Highly organized, efficient, flexible, and able to work independently or as part of a team
• Adaptability: Fast Learner and adaptive to the latest technology, and new environment, and calm under pressure
• Sales Skills: product and service knowledge to upsell additional services and provides accurate information to customers.
• Time management: manage time effectively, work efficiently, and prioritize tasks under multiple duties and inquiries simultaneously.
• Excellent written and verbal communication abilities and interpersonal skills
• Fluent in English, Tagalog, and Cebuano
• Positive Attitude and Demeanor

2023       ~       Google IT Support Professional Specialist Certificate

                         COURSERA 

2020       ~       UNIVERSITY STUDIES

                         LAKELAND COLLEGE |LLOYDMINSTER, ALBERTA

2019       ~       HIGH SCHOOL DIPLOMA

                         PARADISE HILL SCHOOL |PARADISE HILL, SASKATCHEWAN