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syed zahir

syed zahir

IT Support Analyst

Customer Service / Support

Winnipeg, Manitoba

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About syed zahir:

I am an IT Support Analyst with 4+ years of experience providing excellent customer service and support. Knowledge of all aspects of client engagement life cycles including implementation, development, Production support, system upgrades, application deliveries, and optimizing IT operations. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

  • Creating service request and support customers in resolving system issues.
  • First point of contact to handle request of IT Service Management tool.
  • Troubleshooting and help solving inbound customer inquiries and providing exceptional service experiences along the way.
  • Composing thoughtful, personalized responses for a variety of customer requests via phone, email, and chat.
  • Investigating and/or escalating customers’ technical issues and ensure its resolution.
  • Contributing to knowledge base and ensuring that our customers are aware and have access to high-quality self-serve resources.
  • Capturing customer feedback and communicate them to the relevant functional teams.

Taking appropriate initiatives to improve internal processes and our customer experience as a whole.

Education

Pursuing Post Graduate Diploma in AI from University of Winnipeg, Canada

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