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Downtown Toronto
Tim Doctura

Tim Doctura

Support Technician

Services provided: Tech Support , Customer Support Representatives , HelpDesk

Technology / Internet

Downtown Toronto, Ontario
$26 / hour
Approximate rate

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About Tim Doctura:

Helpdesk support, and provide for solutions hardware, software and network issues.

Previous Head Computer Technician @ Staples and JUMPIT

Provided exceptional computer service standards for small businesses and private customers in the downtown Toronto area. Performed computer hardware repairs for Staples customers, Spearheaded Onsite tech support

Experience

• Provide onsite Helpdesk support, Evaluate network, hardware issues

• Working with Apple computer systems and MDMs (Mosyle/Jamf)

• Providing solutions to hardware, software and network issues.

• Computer and network maintenance.

• Knowledge of Microsoft Operating Systems and services such as Windows Server and

10-11, Office365, Active Directory, Azure AD

• Knowledge of Google Suite/Google Admin

• Onsite Helpdesk support for clients such as John St Inc, Ogilvy and Bridgeable.

• Experienced with ticket systems like ServiceNow, Jira and Solarwinds

• Worked with and managed Server Virtualization software like Hyper-V, VMware,

Proxmox and Virtual Box.

• Experienced with computer hardware-Servers, Desktops, cables, printers

• User onboarding and off-boarding

• Experienced with AV/Collaboration software such as zoom, teams, slack and google

chat.

Education

Field/work related experience 

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