Victor Serbin

SUMMARY

Dedicated IT professional with extensive experience in user support and system administration. Proficient in diagnosing and resolving hardware and software issues, providing exceptional customer service, and working collaboratively with teams to address technical challenges. Eager to embrace new technologies in both cloud and on-premise environments. Certified by Microsoft, Google, and CompTIA; ITIL trainings.

SKILLS

- Operating Systems Windows 7, 10, 11, Windows Server, Linux (Debian, Ubuntu)

- Office Suites MS Office, LibreOffice administration and configuration.

- Networking TCP/IP, DNS, DHCP, VPN, firewalls.

- Scripting PowerShell, Bash; basic knowledge of JavaScript and PHP.

- Virtualization VMware, Proxmox, VirtualBox.

- Hardware Support Laptops, desktops, printers, scanners, projectors, audio and video peripherals.

- Mobile Devices Android, iOS smartphones, tablets.

- Documentation Creating user guides, technical manuals, ensuring policy compliance.

- Soft Skills Strong attention to detail, organizational skills, excellent verbal and written communication, team collaboration, ability to work independently.

WORK EXPERIENCE

IT Technician | Camellia PR (daoflowers.com) | May 2019 - May 2024.

- Maintained and supported the organization's IT infrastructure, including servers and networks (cloud and on-premise).

- Implemented LAMP stacks for web applications, provided technical support to office staff and end-users.

- Set up and maintained user workstations, including configuring printers, networks, and Active Directory.

- Ensured secure remote access using encrypted SSH and VPN tunnels.

- Deployed system images for preinstallation and recovery, automated daily backups, and ensured their integrity.

- Supported and troubleshooted mobile devices (iOS, Android).

- Conducted hardware installations, upgrades, repairs and maintenance.

- Collaborated with finance and development teams to optimize system and network solutions, enhancing production and testing environments.

- Followed detailed instructions to deploy system upgrades and modifications effectively.

- Technologies used: Debian, Ubuntu, Windows Server, Apache, Nginx, Active Directory, MySQL, PostgreSQL, Azure, Postfix, Exchange, Outlook, tracking application, remote support tools, helpdesk software, Microsoft Office, MikroTik.

EDUCATION AND CERTIFICATIONS

Google: IT Support Professional Certificate

CompTIA: A+ Certification, Network+ Certification 

Microsoft: 

Azure Administrator Associate, AZ-104

Azure Fundamentals, AZ-900

Security, Compliance, and Identity Fundamentals, SC-900

Microsoft 365 Certified Fundamentals, MS-900

Taras Shevchenko National University | Kyiv Ukraine| 

Master's Degree in Radio Physics, Electronics and Computer Systems

EXTRA INFORMATION

- A valid class 5 driver’s license and a car.

Dedicated IT professional with extensive experience in user support and system administration. Proficient in diagnosing and resolving hardware and software issues, providing exceptional customer service, and working collaboratively with teams to address technical challenges. Eager to embrace new technologies in both cloud and on-premise environments. Certified by Microsoft, Google, and CompTIA; ITIL trainings.

Google: IT Support Professional Certificate

CompTIA: A+ Certification, Network+ Certification 

Microsoft: 

Azure Administrator Associate, AZ-104

Azure Fundamentals, AZ-900

Security, Compliance, and Identity Fundamentals, SC-900

Microsoft 365 Certified Fundamentals, MS-900

Taras Shevchenko National University | Kyiv Ukraine| 

Master's Degree in Radio Physics, Electronics and Computer Systems