Viktoriia Tverdokhlib

I am a customer service and hospitality professional with over 5 years of international experience in guest relations, front desk operations, and client support. My career spans cruise lines, retail, and e-commerce, where I’ve built a reputation for delivering exceptional service, solving problems with empathy, and creating positive experiences for every guest or customer.

In my recent role as a Customer Support Specialist, I’ve handled inquiries, returns, and warranty claims with precision and care, while collaborating with technical teams to ensure smooth solutions. Previously, I thrived in front desk and guest-facing roles on international cruise ships, where I mastered registration and high-volume guest interaction in fast-paced environments.

I’m passionate about helping people, building trust, and keeping operations running seamlessly. Colleagues describe me as approachable, reliable, and solution-oriented. My multilingual skills (English, Ukrainian, Russian, and basic Polish) allow me to connect with diverse clients and teams.

Always eager to learn and grow, I bring a balance of professionalism, adaptability, and a warm customer-focused approach to every role I take on.

Professional Experience Summary

Viktoriia Tverdokhlib is an experienced Customer Support Specialist with a strong record of delivering excellent service, resolving customer issues efficiently, and maintaining high satisfaction levels. She is known for her clear communication, reliability, and hands-on approach to problem-solving.

Customer Support Specialist – Yosukata Cookware (Dec 2022 – June 2025)
Provided responsive customer assistance and collaborated with technical teams to resolve issues. Updated service manuals and FAQs, monitored support metrics, and ensured a friendly, efficient customer experience. Built lasting client relationships through proactive communication and expert service delivery.

Hotel Hostess – Carnival Cruise Line (Feb 2022 – Oct 2022)
Delivered top-tier guest service aboard an international cruise line, managing documentation and guest inquiries with professionalism. Worked within a large, multicultural team and ensured service quality aligned with brand standards.

Shop Assistant – Sabina Clothes (Mar 2006 – Aug 2011)
Supported daily retail operations, managed sales transactions, and maintained customer satisfaction. Demonstrated teamwork, attention to detail, and adaptability in a fast-paced retail setting.

High School Diploma – Ukraine (June 2005)
Completed secondary education with a strong foundation in communication, organization, and service-oriented skills that have supported your career in customer support and hospitality.