Viktoriia Zolotykh

Hi! My name is Viktoriia. I'm looking for a job as a Customer Service Representative in Winnipeg. I have a Master's degree and relevant experience. English level: C. Open to considering any job offers. 

Self-employed (part-time) - Private Englih Tutor

August 2010 - January 2023

• planning, preparing and delivering one-on-one lessons
• helping students improve their listening, speaking, reading, writing skills
• choosing the right teaching methodology (TTT, Dogme, communicative method) and the right educational program
• experience in teaching all ages (from young learners to adults)

Noosphere – English Customer Support Supervisor

February 2016 - March 2018

• managing customer payments, queries and complaints
• maintain positive attitude and calmly respond to customers’ complaints
• assisting customer service staff with duties where required
• evaluating staff performance and providing them with regular performance-related feedback
• reporting to HR and senior management about individual performance, record employee punctuality, performance on goals
• training new hires, managing team’s workflow, managing onboarding activities

Work and Live in China – Senior English Recruiter

April 2018 – December 2021

• filling in English teaching positions in Chinese kindergartens and schools
• screen candidates from the USA, Canada, the UK, Australia by reviewing resumes, cover letters and interviewing them via phone and Skype, process correspondence via email
• facilitate the offer process by extending the offer and negotiating employment terms
• support candidates from signing a contract to starting work in China
• train new teammembers and manage their onboarding

SKILLS

• strong interpersonal skills, teamplayer
• spoken and written English
• interest in leadership opportunitunities
• ability to remain calm under pressure
• self-organized
• available to work on shifts, hardworking person
• interviewing candidates
• teaching English as a foreign language
• mentoring newbies

September 2010 - February 2016  - Oles Honchar Dnipropetrovsk National University

Master’s degree in Philosophy, Philosopher, Lecturer of Higher Educational Institutions