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Viktoriia Zolotykh

Viktoriia Zolotykh

Customer Service Representative

Human Resources

Winnipeg, Manitoba

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About Viktoriia Zolotykh:

Hi! My name is Viktoriia. I'm looking for a job as a Customer Service Representative in Winnipeg. I have a Master's degree and relevant experience. English level: C. Open to considering any job offers. 

Experience

Self-employed (part-time) - Private Englih Tutor

August 2010 - January 2023

  • planning, preparing and delivering one-on-one lessons
  • helping students improve their listening, speaking, reading, writing skills
  • choosing the right teaching methodology (TTT, Dogme, communicative method) and the right educational program
  • experience in teaching all ages (from young learners to adults)

Noosphere – English Customer Support Supervisor

February 2016 - March 2018

  • managing customer payments, queries and complaints
  • maintain positive attitude and calmly respond to customers’ complaints
  • assisting customer service staff with duties where required
  • evaluating staff performance and providing them with regular performance-related feedback
  • reporting to HR and senior management about individual performance, record employee punctuality, performance on goals
  • training new hires, managing team’s workflow, managing onboarding activities

Work and Live in China – Senior English Recruiter

April 2018 – December 2021

  • filling in English teaching positions in Chinese kindergartens and schools
  • screen candidates from the USA, Canada, the UK, Australia by reviewing resumes, cover letters and interviewing them via phone and Skype, process correspondence via email
  • facilitate the offer process by extending the offer and negotiating employment terms
  • support candidates from signing a contract to starting work in China
  • train new teammembers and manage their onboarding

 

SKILLS

  • strong interpersonal skills, teamplayer
  • spoken and written English
  • interest in leadership opportunitunities
  • ability to remain calm under pressure
  • self-organized
  • available to work on shifts, hardworking person
  • interviewing candidates
  • teaching English as a foreign language
  • mentoring newbies

Education

September 2010 - February 2016  - Oles Honchar Dnipropetrovsk National University

Master’s degree in Philosophy, Philosopher, Lecturer of Higher Educational Institutions

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