Vipin Muralidharan

Scrum Master/Techno Functional Consultant | Wipro Technologies 

   (Johnson & Johnson Account, United States of America)

  July 2019 – August 2023

• Led and coached a team of pharma POD consisting of 8 members in adopting Agile/Scrum methodologies, resulting in an 80% increase in project efficiency.
• Successfully led multiple Scrum teams to deliver over 25 RPA Blueprism Automations, resulting in saving 2 FTE’s per project and reducing the overall processing time by half.
• Facilitate all Scrum ceremonies which includes Sprint Planning, Daily stand-up calls, Sprint Review and Sprint Retrospective resulting in 70% increase in team productivity and a 25% reduction in meeting calls, allowing more focus on work
• Assisted project manager in scope planning, project budget planning and schedule development
• Proactively identified and removed roadblocks/impediments, ensuring that 90% of project deliveries were met on time.
• Collaborated with cross-functional team members to develop project timelines and sprints, resulting in a 90% increase in project completion rate.
• Facilitated cross-team collaboration to manage dependencies, resulting in a 60% reduction in project delays caused by inter-team issues.
• Identify and resolve conflicts between the team members and ensure the project goal is met
• Effectively worked with the product owner in managing the product backlog, resulting in an 80% increase in sprint productivity and a 25% reduction in scope creep.
• Managed and tracked sprint progress in Jira & Confluence, achieving high project visibility and transparency.
• Participated in project walkthroughs, assisting Product Owners in writing user stories, resulting in a 90% increase in user story quality and completeness.
• Facilitated design discussions between development and business teams, ensuring adherence to best practices, which led to a 85% reduction in defects in RPA development
• Generate project metrics report such as burn down charts, backlog health, defect density etc.
• Created kick off presentation deck with detailed view of project plan
• Managed stakeholder relationships by providing weekly and monthly status reports, leading to a 30% increase in stakeholder satisfaction. 

Technical Scrum Master/Associate Consultant | Capgemini 

   (RBC Account, United States of America)

  March 2017 – July 2019

• Led a team of 6 members in adopting Agile/Scrum methodologies, resulting in a 40% increase in project efficiency.
• Facilitated all Scrum events which includes Sprint Planning, Daily standup calls, Sprint Review and Sprint  Retrospective resulting in 50% increase in team productivity
• Provided Level 2 Application Support during all migration activities, achieving a 80% reduction in downtime and ensuring a seamless transition for 4 critical applications.
• Successfully installed, configured, and administered DevOps tools on Linux platform, resulting in a 90% improvement in team efficiency and collaboration throughout the DevOps lifecycle.
• Designed and implemented a fully automated CI/CD pipeline using Jenkins, reducing manual intervention by 70% and accelerating the release cycle by 90%.
• Managed version control systems using GIT, resulting in a 95% decrease in code conflicts.
• Prepared Standard Operating Procedures (SOPs) and provided effective workarounds for recurring issues, resulting in a 60% decrease in issue resolution time and a 40% increase in system stability.

Business Analyst | Fragomen Immigration Service 

  June 2013 – March 2017

• Supported for creating RCA documents for escalated issues, and was part of senior management review team, to work on the action items/improvement plans.
• Gathered client requirements, leading to an 85% improvement in project accuracy and client satisfaction.
• Participated in scrum ceremonies and helped the scrum master is resolving the impediments.
• Conducted client presentations, resulting in 50% higher client engagement, and understanding of project objectives.
• Prepared detailed documents and flow diagrams for projects, improving project clarity and reducing misunderstandings by 90%.
• Created wireframes, enhancing project visualization and reducing design iterations by 70%."
• Served as the single point of contact for clients, resulting in improved communication efficiency and increased client satisfaction by 75%.

Bachelor of Technology in Information technology