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Yana Stepanchenko

Yana Stepanchenko

Front Office Agent

Tourism / Travel / Hospitality

Calgary, Alberta

Social

About Yana Stepanchenko:

I am a hard-working, sociable, well-organized, and punctual person, who likes to discover new things and has
a hunger to success. Among my strengths are confidence in my decisions, flexibility, eagerness to learn, initiative and attention to detail. Besides, I am a fast learner.
Also, the advantages of mine are multitasking, work under pressure and stress tolerance.

Experience

Day-to-day check-in and check-out guests, provide good service depending
on their needs, which consists of problem-solving, and proactively
connecting with guests in order to build strong relationships. I’ve mastered
sales skills well which help me to engage guests in a loyalty program of the
hotel chain and sell additional services. Conducting night audits and taking
care of daily documentation workflow

Education

2 bachelor diplomas in hospitality and restaurant business industries.

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