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Zeepri Vaidya

Zeepri Vaidya

Customer Service Representative

Customer Service / Support

Brampton, Ontario

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About Zeepri Vaidya:

A successful professional with a very good knowledge of customer experience in retail sector with over 5+ years experience. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Looking for a full time position. Currently on open work permit.

Experience

Customer Service, Apple Premium Reseller-iVenus, India

- Upsell and cross sales APPLE products.
- Stock, replenish, and organize inventory with accuracy and -
appointments and give solutions.
- Achieved 99.5% customer stratification with a compassionate and
Details
Airport & Sandalwood
efficiency.
- Maintain accurate and attractive merchandise displays.
- Provide support for APPLE computer and mobile operating system
and hardware/peripherals.
- Stayed up-to-date on new programs offerings, and proactively
made recommendations to customers based on their needs.
- Work with customer and Apple India team to provide information or
assistance, resolve problems and satisfy customer expectations.
- Provide just-in-time support and responds to departmental technical emergencies to minimise data loss of the business
clients, and support needs of users in a timely manner.
- Remained courteous and calm, even during moments of customer

Education

Master information technology done in 2015 from Gujarat university India .

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