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Introduce the Right Hand to the Left: 10 Lessons in Customer Service
Jim Taggart · Our changing business landscape that is being driven by the SARS-CoV-2 pandemic is rapidly placing more and more companies under extreme pressure. Depending on the sector, many won’t survive. All of this is happening on top of the pre-pandemic growth in on-line retail, which has ...
Are You a BE2ST Leader at Customer Service? Get Your Feet Burnt!
Jim Taggart · Customer service is in the dumps with most companies and publicly funded organizations. We all have our favourite stories of horrendous customer service. Whether it’s the retail clerk smacking gum in your face or texting while pretending to serve you, the server whose manners bor ...
Does Your Company Need a Grand Poobah of Customer Service?
Jim Taggart · “I dub you King (Queen) of customer service! Now go forth and rally your troops to make our company the best in how customers are served.” · Chief Customer Officer (CCO). · Or so goes the new executive title behind what is operationally a very dumb idea. Is this yet another gimmi ...
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