Vp-business Development - Toronto, Canada - Oak View Group
Description
Overview:
The VP of Business Development and Client Relations is responsible for ensuring the success of OOak View Group by maintaining a high retention rate and successfully pursuing new opportunities expanding the OVG footprint in Canada.
With a goal of new account acquistion and current client retention, the position will serve as client advocate, capturing feedback, proactively identifying at-risk accounts and collaborating with operations leadership to develop and manage plans which support client satisfaction and loyalty, with a goal of long-term account retention.
This position is responsible for generating, managing and coordinating outside sales, as well as directing and implementing marketing functions as required.
The Vice President of Business Development will independently manage and oversee all aspects of the sales process from determining the market and understanding consumer and competitors' behaviors to constantly gathering, analyzing and updating information relating to each sector by identifying the strength and weakness of company strategy within our competitive set.
The Vice President oversees and manages the standards of designing commercial proposals specific to prospects and the clients and ensures that it is line with the relevant market segment and in order with the company's overall strategic objectives.
The Vice President of Business Development is customarily and regularly engaged away from the office in order to attend industry trade shows and networking events, make sales calls to clients or potential clients, or obtain new sales leads.
The Vice President of Business Development and Client Relations must be able to work a variable shift, including evenings and weekends, depending upon business requirements, to best serve our client partners.
Job expires 3/31/2024
Responsibilities:
- Develop a vision, strategy and process on client renewals focused on securing multiyear contract extensions.
- Responsible for
New Account Development:
Conducting market research, determining sales targets, prospects and leads, independently planning and executing an effective sales and marketing strategy.
- Identify and actively address at risk clients, develop plans for retention and successfully extend contracts.
- Develop a system to measure satisfaction using surveys, business reviews or other means; build and drive followup process in response to customer feedback.
- Build relationships by networking and prospecting with key decision makers, establish and develop strong, effective relationships with influencers through professional, courteous and ethical interpersonal interaction.
- Coordinate, create and deliver effective responses to RFP's and RFI's, and sales proposals and presentations.
- Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
- Responsible for
- Maintain accurate records for all development activities in conjunction with responsibilities.
- Communicate regularly with SVP, division President, sales support team, office staff, and Operations staff about the needs of our clients and their expectations.
- Assist with followup of client sales experience, ensuring that all issues have been addressed.
- Independently develops contacts and opportunities, as needed, to strategic target accounts in coordination with the SVP of Business Development.
- Serves as primary contact up to operation startup, including responsibilities to secure signed contract.
- In depth understanding of OVG360 and its services partnered with deep understanding of the market, company goals and needs of clients to create solutions for the client by leveraging existing, upgraded or new OVG360 services
Qualifications:
- Highly skilled relationship builder, negotiator, and closer
- Excellent verbal and written communication skills necessary to interact with personnel at all levels of the organization
- Ability to build and maintain a network of business relationships, including the executive management of clients, prospects, and other referral sources
- Strong relationship management, negotiation, and marketing skills
- Strong focus and ownership on the overall client experience
- Excellent communication skills
- Ability to manage time and prioritize
- Bachelor's degree or equivalent related experience
- 10 or more years of related experience in Sales, Business, Development, Client Relations or related function, in the live event industry preferred.
- Ability to travel up to 40% at peak times
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