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    Customer Application Engineer - Montreal, Canada - Ivalua

    Ivalua
    Ivalua Montreal, Canada

    1 week ago

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    Description

    About the Team

    You will join the dedicated Support Team at our Montreal office, focused on ensuring customer applications run smoothly and delivering regular upgrades. The team proactively monitors production environments to enhance user experience and boost business value. We maintain high quality standards, strive for excellence, and tackle challenges hands-on to provide long-term solutions for our valued customers.

    Our dynamic team strikes a balance between hard work and fun, participating in various indoor and outdoor activities organized by the company. This creates a conducive environment for collaborative work and unleashing your creativity.

    Exciting Opportunity

    This role as a Customer Application Engineer at Ivalua is a key position. You will be at the forefront of client interaction post-implementation, handling maintenance and support tasks. Strong debugging and analytical skills are essential to troubleshoot and optimize existing solutions effectively.

    Key Responsibilities:

    • Manage client relationships, gather requirements, and advise on procurement best practices
    • Utilize technical frameworks like C# .NET & SQL to customize solutions
    • Utilize problem-solving skills to address project issues
    • Develop advanced configuration knowledge to minimize custom code
    • Collaborate with the R&D team for product enhancements
    • Fluency in English and French is mandatory
    • Handle deliveries, resolve technical issues, and contribute to code reviews

    Skills You Need to Succeed:

    • At least 4 years of experience in C#, .NET, and SQL development
    • Ability to explain technical concepts to non-technical stakeholders
    • Experience in mentoring colleagues and project teams
    • Strong communication and leadership skills
    • Prefer solutions through configurations rather than code development
    • Manage client relationships effectively and adapt to changing requirements
    • Open to occasional travel and on-call duties
    • Completion of Ivalua's certification process

    Desirable Skills:

    • Functional knowledge of SRM, Supply Chain, or Procurement

    Preferred Education:

    • Bachelor's degree in Computer Science, Software Engineering, or related field

    Begin a fulfilling career at Ivalua today and shape a successful future.

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