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    Site Reliability Engineer - Mississauga, Canada - OSL Retail Services

    OSL Retail Services
    OSL Retail Services Mississauga, Canada

    Found in: Talent CA C2 - 6 days ago

    OSL Retail Services background
    Description

    Overview

    It's an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

    About the role:

    As the Site Reliability Engineer , you will be instrumental in managing and maintaining the infrastructure for multiple partner products, which includes brands such as Walmart, Samsung Canada, Ted Baker, Brooks Brothers, and Lucky Brand. Your expertise will ensure the highest levels of reliability and performance, supporting our commitment to delivering exceptional service to our clients and customers. This hybrid role will be based out of our Mississauga, Ontario location.

    What you'll do:

  • Manage OSL Omni Channel Production environment: Hybrid cloud environment (. Public/Private) interconnected to several partners and OSL-owned and field equipment supporting multiple brands across the OSL portfolio.
  • Build out production monitoring: design and deploy infrastructure monitoring for all services, including API endpoints and external web applications and services.
  • Create active reporting and alerting: create dashboards to identify trends and bottlenecks, developing alerting/escalation strategies to manage incidents effectively.
  • Implement security controls: ensuring that the environment is secure and adheres to security best practices.
  • Implement operational controls and processes : ensuring the mechanisms, safety controls, fuse breakers, and due diligence are in place to responsibly introduce changes and react to planned or unplanned events.

    • What you've done:

  • 5+ years demonstrated experience in the field.
  • Strong knowledge of networking protocols and services (TCP/IP, DNS, DHCP, VPN, .
  • Experience with cloud platforms such as AWS, Azure, or GCP is a plus.
  • Expert or near-expert skills with Linux, Windows, networking, storage, and virtualization
  • Experience with server provisioning and configuration management, utilizing tools such as Terraform, Ansible or Chef, delivering Infrastructure as Code
  • Experience with database administration of MSSQL and PostgreSQL
  • Observability, monitoring and alerting with tools like Prometheus and Datadog
  • Strong engineering background with experience in automation, configuration management, scripting, and security best practices
  • Familiarity with Infrastructure as Code (IaC) principles, automated builds, monitoring, and scaling
  • Experience with system and application monitoring tools such as Nagios, Graphite, Prometheus, Grafana, ELK, CollectD, StatsD, DataDog
  • Proficiency in Windows and Linux systems administration, including scripting, troubleshooting, and upgrading
  • Significant experience with automation and configuration management in a production environment (Puppet, Chef, Ansible)
  • Ability to take ownership of technical delivery and collaborate effectively with business partners
  • The ability to assume leadership responsibilities for troubleshooting and managing incidents in the environment is crucial. It requires weighing desired outcomes against risk and urgency. This responsibility may also involve working with OSL's wide network of partner service providers.
  • Strong scripting and coding capabilities, sufficient to integrate / instrument OSL's technology stack
  • Strong mentoring and advocacy skills for good design and engineering values
  • Excellent communication and stakeholder management skills, with the ability to convey complex technical concepts to non-technical audiences
  • Experience maintaining a 24x7 SaaS environment covering multiple time zones
  • Operational support experience with after-hours on-call responsibilities
  • ITIL Knowledge (Incident, Change, and Problem Management) and tools

    • Working Conditions:

  • Flexibility to work various schedules, including evenings and weekends as required.

    • What's in it for you:

  • Competitive base salary $80-120K plus bonuses and other perks
  • Vacation plus additional flex days
  • Comprehensive benefits
  • Training and development opportunities to grow your career with one of Canada's Best Managed Companies
  • A supportive workplace culture and work environment
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