Learning Management System - Toronto, Canada - OpenTable

OpenTable

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc

(NASDAQ:

BKNG), is an industry leader with a unique insight into the world of hospitality.

We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it.

You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about dealing with others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

As our Learning Management System (LMS) Administrator and Analyst, you will be responsible for administering, supporting, and continuously improving the LMS for its day-to-day operations.

You will coordinate both employee
- and customer-facing training programs, playing a crucial role in the planning, coordination, and execution of training programs within our organization. You will be responsible for leading various aspects of the training process, ensuring a detailed and effective learning experience for our employees. In addition, you will supervise our internal CMS. This role requires meticulous attention to detail, excellent organizational and project management skills, and the ability to collaborate with various team members.

Responsibilities:

Supervise the administration of the Learning Management System (LMS), including user accounts, courses, content, and reporting.
Own the daytoday operations of the Learning Management System (LMS), ensuring data accuracy and system integrity.
Act as the main point of contact for training participants, addressing inquiries, providing vital information, and solving issues related to enrollment, attendance, tracking, scheduling.
Provide support and resources to facilitators to ensure successful delivery of training sessions, conducting regular checkins with facilitators to gather feedback and address any concerns.
Maintain accurate records of training activities, attendance, and participant evaluations.
Generate and analyze reports on training effectiveness and make recommendations for improvement.
Supply to the development of processes and standard operating procedures for the LMS administration and training coordination functions
Curate and organize content within the LMS to optimize accessibility and user experience.
Create and lead user groups and permissions within the LMS to ensure appropriate access to courses and content.
Track, collect, organize, and interpret training data.
Generate reports on LMS usage and performance, and provide datadriven recommendations for improvements.
Stay uptodate on new features and functionality in the LMS, and make recommendations for updates and upgrades.
Supervise LMS vendor contracts and licensing, and coordinate with vendors on support and service issues.
Solve technical issues related to training delivery via the LMS.
Cultivate open communication with geographically dispersed employees, managers, vendors, and other team members to promote a positive training culture
Coordinate and schedule instructorled, webbased, virtual, and hybrid training sessions
Generate calendar invites, reminders, and other communications to ensure participants are adequately informed and prepared
Bachelor's degree.
Minimum 3 years of relevant experience in an LMS business administrator capacity.
Proficiency in Docebo, Zoom, Slack, and/or G Suite.
Experience in training coordination and LMS administration.
Experience in reporting and metrics capabilities for training evaluation.
Experience in vendor management and collaboration
Keen eye for process improvements in training coordination and LMS administration
Experience using eLearning authoring tools, such as Articulate Storyline.
Experience tracking, collecting, organizing, and interpreting training data.
Proven ability to propose possible digital learning solutions for operational problems.
Ability to work effectively both individually and as a member of a team.
Good interpersonal, verbal, and written communication skills.