Manager, Information Technology - North York, Canada - ICICI Bank Canada

ICICI Bank Canada
ICICI Bank Canada
Verified Company
North York, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India.


Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation.

The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Area of Responsibilities


  • Provide support to IT infrastructure
  • Providing Level 2 & 3 onsite/remote technical support for LAN/WAN, voice,
wireless, security network

  • Responsible for the installation, configuration, maintenance, documentation and
administration of enterprise network infrastructure

  • Ensure LAN/WAN, wireless and 3rd party connectivity infrastructure is up and
running all-time.

  • Monitors, maintains and optimizes system performance utilization system
management tools

  • Updating current infrastructure as required
  • Deploying new IT infrastructure equipment as required
  • Firewall rules - based on business needs, ensure Change request are put in for new
rule or change of rule

  • Ensure rule review are conducted in coordination with offshore teams
  • Maintain, manage and troubleshoot traffic and uptime of connectivity
  • Switches & Routers - setup, configure, maintain and harden as per Information
security guidelines


  • Coordinate with offshore support team and/or external vendors and/or service
providers support as required


  • IT Purchasing - Establish, review, process quotes, and purchase order as per DFP
guidelines


  • Lead the infrastructure team as well as actively provide support to staff on IT
infrastructure

  • Providing onsite/remote technical support.
  • Perform hardware/OS troubleshooting and repair.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software
problems for end user machines, Printer/Fax/Scanner technical support

  • Responsible for all End machines software are upgraded to the latest version
after certifications


  • Security compliance - patching and upgrades based on vulnerability reports and
based on banks change request policy across all network equipment.


  • Responsible for server room management
  • Manage new infrastructure enhancement - development, integration, testing and
Parent Bank project team coordination

  • Interact with the Business team and Subject Matter Experts to define project
needs.

  • Develop scope documents, workflow, process flow and test cases
  • Ensure requirements are clear, concise and easy to understand
  • Communicate with stakeholders and the vendors/software development team
to ensure requirements are as per project deliverables

  • Conduct final requirements validation with business and project owners.
  • Provide status updates, escalation to manager as appropriate
  • Review and refine scope documents as the project move forward
  • Meeting defined timelines for closing projects
  • BCP/DR - DR plan to be documented and reviewed on an annual basis. BCP / DR to
be conducted for server room at regular intervals

  • DR infrastructure to be maintained and supported
  • Annual testing to be performed and certified
  • Onboard new SFTP requirement with coordination with offshore SFTP team and
vendors/customers

  • Maintain, manage and trouble shoot existing SFTP setup in case of issues
licenses.


  • Deploy and maintain local servers - Operating system and hardware support
  • Deploy and maintain LAN/WAN & Wireless network equipment -Switch, Firewall,
routers, McAfee IPS & FireEye APT


  • Provide IT support to branches for smooth running of ATM machines.
  • Coordinate with Vendors, Parent Bank technology teams and ATM Switch
provider as required


  • Provide IT support to Payments Canada & Central1
  • Provide installation support in case of new branches or movement
  • Ensure all IT asset Hardware and software life cycle is managed - End of Life and
End of Support

  • Proactively Projects to be initiated to manage asset life cycle
  • Ensure adherence to Information Security Policy and educate users regarding the
same.

licenses.

troubleshooting support required.


  • Interact with IT service providers at operational level for any connectivity
troubleshooting support required.


  • Maintain and manage hosted VOIP phone system - IP office, voice recording
  • Assist in preparation of management reports and presentation
  • Participate in the preparation of SOP, systems training manuals, system
architecture, department manual and process flow, RCSA, SOAX, and RCM.

infrastructure projects


  • Responsible for all Canada infrastructure related vulnerabilities
- proactively addressed within the ISG Policy timelines


  • Responsible for maintain IT assets as per ISG policies and proactively addressing
any non-compliance as per defined timelines


  • Perform other duties and special proj
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