Technical Support Specialist - Vancouver, Canada - Kaseya Careers

Kaseya Careers

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.

The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

In this role, you will provide technical support, training, and product knowledge to our clients through a combination of responding to tickets in our CRM system, incoming calls, or online chat.

The product this person will be supporting is ConnectBooster, a billing software. This role will report to our Kaseya office in Vancouver.

Shift time is flexible, and can start as late as 12pm Pacific Time.

Day-to-Day:

Provide customer support through phone, chat, and ticketing system
Train customers on our ConnectBooster software
Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer
Collaborate with the Internal Sales Team and Dev Team when appropriate
Update technical documentation and FAQs
Perform additional tasks and/or duties as assigned

To thrive in this role you have:

High School Diploma or GED required
2+ years of customer support experience required
Previous work experience in troubleshooting technology issues desired
Happy, patient, and empathetic personality
Interest in technology, databases, and cloudbased software
Superior customer service skills
Ability to analyze and troubleshoot complex problems
Excellent written and verbal communication skills
Ability to organize and prioritize tasks
Strong ability to complete tasks according to established timelines and quality standards
Previous exposure or experience with a CRM preferred
Proficient in Microsoft Office

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information:

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law._