Intermediate IT Operations Lead - St. John's, Canada - Cox & Palmer

Cox & Palmer

Verified Company

St. John's, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Intermediate IT Operations Lead | St

John's, NL:
Join a team dedicated to delivering outstanding client service.

Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions.

The firm prides itself on a collegial work atmosphere and supportive team environment.

We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

Working as part of a collaborative team, the Intermediate IT Operations Lead is responsible for providing daily technical support, maintenance for hardware and software, and helping ensure the IT operations function properly.

SUMMARY OF RESPONSIBILITIES

Configure workstations, laptops, and servers according to specifications;
Perform remote and onsite troubleshooting of hardware, software, and network issues;
Support desktop level support, including installing and upgrading software & hardware, implementing file backups, and configuring systems;
Monitor ticketing system (Fresh Service) to ensure timely resolution of tech issues;
Document tasks and chances to technical environments;
Follow existing check lists to ensure consistent results for routine and common tasks;
Proactively access software updates, drivers, knowledge bases to aid in tech support problem;
Assist IT Managers and Regional Team members with tech support and remote assistance;
Act as the backup to the local IT Manager when required;
Other duties as assigned.

SKILLS & QUALIFICATIONS

Degree or diploma in Information Technology, or equivalent;
25 years experience in a similar IT role;
Experience diagnosing and resolving technical issues;
Experience using asset inventory and software deployment tools;
Strong competency in the usage of MS Windows computers and servers, Active Directory, Azure, Teams and Exchange Online;
Able to support a variety of mobile devices;
Demonstrated knowledge of IDS/IPS tools;
LAN, WAN, VPN, routing and switching experience;
Effective verbal and written communication skills;
Flexible, reliable and works well in a team environment; and
Strong organizational and time management skills with the ability to meet tight deadlines.

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