Sales Administration - Richmond, Canada - Sage

Sage

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Sales Operations Specialist, you will play an important part in the success of our NA sales organization.

You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization.

Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform reporting for sales teams to provide order visibility.

Key Responsibilities

Support sales colleagues and partners
Process end customer and partner orders/quotes via web and verify orders for accuracy
Handle complex order processing issues and data entry projects with a technical or productrelated nature
Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity
Lead and/or participate in various timesensitive projects
Provide system/data reporting on customer, partner, and renewal notice/retention data
Process various transactions, including but not limited to subscriptions, cancellations, account modifications, upgrades, downgrades and migrations
Perform well under pressure
Ability to complete daily tasks/projects in a hybrid environment including in office work on varying days, based on needs of the business
Ability to selfstart
Provide sales support and backup assistance to colleagues as needed
Provide input on process improvements and efficiency opportunities
Participate cross functionally, working with others to solve problems as they arise
Put our customers first in everything you do

Qualifications:

Minimum 3 years' experience in Sales Operations, Order Entry and Customer Service
Strong communication skills in English in listening, writing and speaking
Bachelor's degree in Business, Accounting, Marketing or Technology preferred
Experience working with a MS Office, Outlook, Office 365, CRM, ERP, Ticketing systems like Service Now and Order Entry system like Fusion
Detailed oriented, ability to learn quickly and a strong team player a must
Excellent critical thinking, time management and problemsolving skills
Experience working in Enterprise Software or SaaS industry a plus but not required

Preferred

Experience utilizing SmartSheet and ServiceNow for task management
Experience with Fusion (SAP) CRM, accompanying BI reporting tools

Plenty of perks:

100% paid premiums for health, dental, and vision coverage.
RRSP contribution match (100% up to 4%).
35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
5 days paid yearly to volunteer (through Sage Foundation).

- $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.