- Have full knowledge of Erb Transport's computer dispatch systems. Ensure moves are completed accurately and up to date throughout shift.
- Responsible for knowledge of delivery schedules throughout Ontario and Quebec as it pertains to the Mississauga Terminal.
- Ensure pick-ups are covered throughout the GTA. Coordinate pick-ups with other Erb dispatchers.
- Dispatch drivers efficiently, taking hours of service and power unit limitations into account.
- Plan load coverage and dispatch moves throughout shift for effective cost measures (I.e. Direct deliveries, elimination of cross-docking, load direct to terminals, etc.)
- Interface with Regional and Dock personnel as to equipment, load requirements, prioritization of moves, and customer obligations. Set priorities with incoming and outgoing loads in dispatch system.
- Answer incoming calls from drivers and customers.
- Assist in solving delivery problems. Provide quality customer service at all times.
- Provide continuous communication to all dispatch/traffic personnel in order to move freight quickly and economically.
- Cover all operational and administrative functions within local operations.
- Keep records on trailer locations, including continually updating trailer movements in computer.
- Assist terminal personnel with any operational inquiries.
- Communicate with management regarding any major customer, equipment, and/or staff issues.
- All other duties as required.
- Excellent organizational and planning abilities.
- Computer dispatch experience is required.
- Strong communication skills are required in order to provide quality customer service.
- Ability to delegate work to drivers while following company policies and protocol.
- Teamwork, flexibility, and a positive attitude are crucial.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
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Dispatch Float - Mississauga, Canada - The Erb Group of Companies
Description
Dispatch Float
Department: Operations Location: Mississauga, ONJob Title: Dispatch Float
Job Location: Mississauga
Position Type: Onsite
Shift Hours: Monday to Friday; 7:00am – 4:00pm (must be comfortable with flexible start time coverage)
Compensation Range: $21.01 -$28.14 / per hour
We Bring Food to Your Family's Table
The Erb Group of Companies is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
What Will You Do?
Who Are We Looking For?
Your Cool Work Perks
Benefits available from day 1
We're motivated by doing business with good people and hiring them too.
