- Responsible for identifying technical or mechanical problems and standardizing solutions.
- Identify urgent and trending issues and recommend improvements to design, manufacturing, and purchasing teams.
- Investigate product problems, provide analysis, and identify root causes.
- Provide technical assistance for unresolved/new Level 2 product issues.
- Participate in product launch/Field Follow-Up team meetings, delegate activities, and follow up issues to ensure the appropriate closure.
- Works closely with Design, Tooling, Quality, Manufacturing, Purchasing/Suppliers, and Field Support
- Develop bulletins and communicate solutions.
- Review technical details from warranty claims and technical assistance ticket to manage the Solutions/Repair Index
- Write factory audit procedures based on customer issues, participate in quality audits, review results with responsible departments and follow up to ensure correction and prevention.
- Develop meaningful metrics and reports on product, department, and dealer performance for assigned product platform
- Available for phone/email support as required.
- Perform other related duties as required.
- Effective communication skills
- High degree of problem solving and decision-making skills
- Mechanical or Industrial Engineering degree
- Experience with manufacturing processes
- Experience with agricultural equipment, heavy construction equipment, trailers, or rail/municipal trucks
- Knowledge of data gathering and analysis techniques, including statistical analysis and Power BI
- Knowledge of quality tools such as FMEA (Failure Modes Effect Analysis), SPC (Statical Process Control), Root Cause Analysis, Statistics
- Effective communication skills
- High degree of problem solving and decision-making skills
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University of Regina Regina, CanadaPosition Summary · Applications are invited for a tenure-track faculty position in the Lab Instructor category in the Industrial Systems Engineering program.Situated in beautiful Wascana Park, one of the largest urban parks in North America, the University of Regina is a compreh ...
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Apply in 3 Minutes: Engineering Project Manager
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Lead Civil Engineer
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Finite Element Analysis Engineer
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Structural Technologist
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Electrical Technologist
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Engineering Services Lead
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Civil Technologist
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Manufacturing Engineer Lead
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Electrical Engineer in Training
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Shermco Regina, CanadaPosition: Electrical Engineer in Training Location: Regina, Saskatchewan · Job Id: 3842 # of Openings: 1 About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electric ...
Product Support Engineer - Regina, Canada - Brandt
![Brandt background](https://contents.bebee.com/companies/ca/brandt/background-omq6R.png)
Description
Brandt is continuing to grow and expand our business and we are looking for hard-working, creative individuals to join our team. We are currently seeking a Product Support Engineer for our Agricultural, Machines & Attachments, Trailers, and Trucks product platforms (based in Regina). The Product Support Engineer is responsible for providing quality planning, control, and improvement support for product design teams, manufacturing engineering, supply chain teams, and dealerships to assure Brandt product quality meets the customers' expectations.
PRIMARY RESPONSIBILITIES:
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Required Skills
Required Experience