Customer Experience Representative - Edmonton, Canada - Indigo

Indigo Edmonton, Canada

1 week ago

Part time

Description

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning...

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Ensure Visual Standards are followed and maintained
Role model Indigo's High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Patient Experience Representative

4 days ago

The Bridge - Sports Therapy & Training Edmonton, Canada

_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a full-time or part-time role that is a mix of administrative duties, therapist support and, most ...
Guest Experience Representative

3 days ago

Oxford Properties Edmonton, Canada

Why join us? · Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. · At Oxford, our culture is truly one of a kind. Across business lines and around the wor ...
Customer Experience Representative

2 days ago

Indigo Books & Music Edmonton, Canada

Company Description · **Location: Chapters Westside** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospir ...
Customer Experience Representative

1 week ago

Air Liquide Edmonton, Canada

**About Us** · A world leader in gases, technologies and services for Industry and Health. · Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its sta ...
Customer Experience Representative

1 week ago

NAIT Edmonton, Canada

**NOTE: This position will commence on January 3, 2024. This is a temporary position ending on or before June 2025 with the possibility of extension.** · Are you an engaged, people individual who is looking to work with an energetic team? _shop AT NAIT_ is looking for a creative, ...
Customer Experience Representative

1 week ago

Indigo Books & Music Edmonton, Canada

Company Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores acro ...
Customer Experience Representative

2 days ago

Air Liquide Edmonton, Canada

**How will you CONTRIBUTE and GROW?** · The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada's 3C's of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she ...
Customer Experience Representative

4 days ago

Indigo Books & Music Edmonton, Canada

Company Description · Early Morning Operations · - 5 am start · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, In ...
Customer Experience Representative

2 days ago

NAIT Edmonton, Canada

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. · Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are y ...
Customer Experience Representative

1 week ago

NAIT Edmonton, Canada

**NOTE**: This position is limited to NAIT internal staff only. · NAIT offers training and development opportunities to support professional growth for our staff and a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, ...
Customer Experience Representative

1 week ago

NAIT (Northern Alberta Institute of Technology) Edmonton, Canada

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. · **Key Responsibilities**: · Accurately transfer inventory from sales floor or warehouse as required ...
Customer Experience Representative

1 week ago

Indigo Books & Music Edmonton, Canada

Company Description · Shift: - 5 AM start · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters ...
Customer Experience Representative

6 days ago

NAIT Edmonton, Canada

**NOTE**:This is a temporary position ending on or before February 2025, with the possibility of extension.** · Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? _shop AT NAIT_ is lo ...
Customer Experience Representative

1 week ago

Air Liquide Edmonton, Canada

**How will you CONTRIBUTE and GROW?**: · The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada's 3C's of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/sh ...
Customer Experience Representative, Web Order

1 week ago

NAIT Edmonton, Canada

**NOTE: This is a temporary position for one year.** · Web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fun ...
Patient Experience Representative

1 week ago

The Bridge - Sports Therapy & Training Sherwood Park, Canada

_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a part-time role that is a mix of administrative duties, therapist support and, most importantly, ...
Patient Experience Representative

1 week ago

The Bridge - Sports Therapy & Training Sherwood Park, Canada

_Patient Experience Representative _ · **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its' day-to-day activities. It is a full-time or part-time role that is a mix of administrative duties, therapist support and, most ...
Citizen Experience Representative

1 week ago

City of Beaumont Beaumont, Canada

**City of Beaumont** · **Citizen Experience Representative** · Do you enjoy providing an exceptional customer service experience? Beaumont is seeking two Citizen Experience Representatives in our New Service Experience Office to create the best possible citizen experience within ...
Customer Experience Representative

1 week ago

Indigo Books & Music Leduc, Canada

Company Description · **Location: Inside the Edmonton International Airport** · Due to the location of the store, you will have to go through a security check for Transport Canada. · **5:30 AM Availability Required** · Dedicated to telling stories and creating experiences, Indigo ...
Seasonal Customer Experience Representative

1 week ago

Indigo Books & Music St. Albert, Canada

Company Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acro ...