Settlement and Integration Department Manager - Calgary, Canada - Diverse Workforce

Diverse Workforce

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Settlement and Integration Department Manager
Full Time Position, 37.5 hours per week
Competitive salary and benefits package

SUMMARY OF POSITION

This position is responsible for the management of the Settlement and Integration Department and the development and delivery of the programs and services.

Department Manager attends to issues and challenges arising on a daily basis that requires leadership and decision-making.

The manager of this department is responsible for anticipating and planning for changes needed in programs and services and for working collaboratively with the rest of the SMT on effective and coordinated leadership at CIWA.

DUTIES AND RESPONSIBILITIES

Daily supervision of all programs and services provided through the Settlement and Integration Department
Implementation of all aspects of the program delivery within the given framework, timelines, budget and mandate
Providing leadership in planning for future needs in new programs and services within the department
Leadership as a servant leader in creating the "big picture" of CIWA and organizational changes that will improve the delivery of programs and services to clients
Promotion of outreach to the community of the programs and services, thereby increasing public awareness of CIWA programs
Regularly monitoring of program logic models/workplans to ensure program outcomes are in line with contracts
Timely delivery of all program staff monthly reports with outcome measurement information for their programs
Regular submission and timely reporting for all department programs
Coordination of monthly statistics and timesheets for all staff in a timely manner
Approval of purchases for all programs and services for the department
Recruitment, training and evaluation of staff for all of the department's programs and services
Maintenance of staffing requirements for all programs and services and best practices
Ensuring that all staff in the department are aligned with and act in accordance with CIWA values
Full collaboration with other Department Managers, Director of Programs and the COO to manage organizational change as well as daytoday operations
Collaboration with other department managers to collectively achieve consistency of practice, culture and exemplary leadership throughout all CIWA departments
Active support of all agency initiatives
Full participation on CIWA committees
Full participation in Stakeholders Committees (external committees)
Clear communication with the leadership team about replacement in case of absences (a). Ensuring that another department manager is taking over managerial duties in their absence (b). Ensuring that a department staff (middle management member) is taking over responsibilities for day to day operations of the department in their absence
Other duties as assigned by the Director of Programs

STANDARDS OF PERFORMANCE

Ensure that professional approach is aligned with CIWA values
Ensure that programs are developed and delivered according to the proposals and policies of CIWA
Maintain a positive working relationship with all staff and volunteers of CIWA
Maintain a positive image and professional work habits and represent CIWA in a professional manner
Demonstrate a high level of initiative and enthusiasm
Maintain confidentiality at all times
Employ a systematic approach to the identification of program needs of immigrant women and collaborating business partners
Ensure honest, open and accurate communication with other managers at all times to promote transparent leadership
Keep all team members up to date about relevant information
Encourage a culture of team conversation and team trust in relationship with peers

QUALIFICATIONS

A minimum of three years' management experience in a nonprofit setting is required
Previous related experience in settlement and integration services for new immigrants
Related Social Science, Humanities, or Education degree is required
Experience working with immigrants dealing with multiple barriers including language
Knowledge and experience in the creation and development of assessment/ data collection tools and logic models
Proven ability to write complex reports and proposals
Strong research skills
Effective interpersonal communication and writing skills
Strong computer skills
Strong organizational and teamwork skills and a collaborative approach to problemsolving and decisionmaking

- cultural diversity