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    Site Service Coordinator - Kelowna, BC, Canada - Olympic International

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    Freelance
    Description
    Founded in 1963, Olympic International is Western Canada's leading sales provider of HVAC equipment solutions.

    Headquartered in North Vancouver, we've grown from a manufacturer's representative to the region's foremost HVAC solutions provider, serving British Columbia and the Yukon.

    We specialize in meeting the HVAC equipment needs of building owners, mechanical contractors, engineering, procurement, and construction (EPC) firms.

    Whether it's for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to excellence.

    Olympic Service, a division of Olympic International Sales, is rapidly growing, and we are seeking highly skilled and motivated individuals to join our Kelowna team We specialize in servicing and maintaining HVAC equipment, such as Daikin Comfort, Daikin Applied, Aermec, and various other products.

    We pride ourselves in being a top-tier HVAC solutions provider, promoting high-level customer service and industry-leading technological assistance.
    Olympic International Service
    #The Service Coordinator role is the primary point of contact for our employees and customers. The Service Coordinator performs a variety of administrative and clerical duties, coordinates a range of day-to-day business operations, and managerial services or office duties. Essential part of the job will be dispatching technicians to the job sites and coordinate activities according to work orders or client requests.
    Olympic International maintains the right to modify job duties and responsibilities at its discretion. Handling front-line customer calls and service inquiries.
    Dispatching Service Technicians with the necessary parts to perform the job.

    Staying in touch with Technicians on the job, answering questions, and solving problems, including tracking parts, staying within service limits, and obtaining appropriate customer approval.

    Optimizing resource utilization by coordinating multiple service requests and prioritizing tasks based on urgency and customer requirements, following up with customers to meet their service resolution process.

    Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.

    Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.

    Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.
    Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.
    Managing Technicians and fleet maintenance schedules.
    Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.
    Strong organizational, time management, and prioritization skills, including personal agility and attention to detail

    The ideal candidate will be a highly motivated, energetic, collaborative individual with strong customer service skills and a 'can-do' attitude, team player, and problem solver.

    Education, Licenses and/or Certification, Experience Required
    Minimum 2-3 years of administrative experience; experience in an HVAC environment is considered an asset.

    Proven (1 year+) experience in service coordination, scheduling, or dispatching roles, preferably in a technical or field service environment.

    At Olympic International, we prioritize your professional development, collaboration, and provide recognition for your contributions, creating a rewarding and energizing workplace.

    Your success is our success, and we look forward to supporting your career journey.
    Health, Vision, and Dental Care
    Training & Development, and Mentoring/Coaching
    Wellness resources (such as standing desks, ping-pong table, on-site kitchen)
    Business Casual Dress Code

    How to Apply:
    Olympic International is an equal-opportunity employer that values diversity, equity and inclusion


    Phone:

    Toll-Free:

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