Jobs
>
Montréal

    Bilingual Senior Associate, Deposit and Payment Operations - Montreal, Canada - BMO

    BMO
    BMO Montreal, Canada

    2 weeks ago

    BMO background
    TEMPORARY
    Description

    Application Deadline:

    05/13/2024

    Address:

    rue St-Jacques O

    Job Family Group:

    Customer Shared Services

    #B2COperations

    • Please note this is a 6 month Contract

    Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

    • Analyzes data and information to provide insights and recommendations.
    • Gathers and formats data into regular and ad-hoc reports, and dashboards.
    • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
    • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
    • May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
    • May perform quality control and training.
    • Organizes work information to ensure accuracy and completeness.
    • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
    • Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
    • Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
    • Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
    • Checks and reconciles information and documentation to ensure accuracy and completeness.
    • Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
    • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
    • Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
    • Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
    • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
    • Analyzes issues and determines next steps.
    • Broader work or accountabilities may be assigned as needed.Qualifications:
    • Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
    • Knowledge and experience using relevant systems and technology - Good.
    • Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
    • Knowledge of the risk and regulatory requirements of the business - Good.
    • Prioritization skills - Good.
    • PC skills (MS Word, Excel, PowerPoint) - Good.
    • Ability to multi-task in a fast-paced environment.
    • Specialized knowledge.
    • Verbal & written communication skills - Good.
    • Organization skills - Good.
    • Collaboration & team skills - Good.
    • Analytical and problem solving skills - Good.

    This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

    Compensation and Benefits:

    $37, $69,500.00

    Pay Type:

    Salaried

    The above represents BMO Financial Group's pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

    BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

    We're here to help

    At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

    Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

  • MindGeek Careers

    Coordinator, Payment Operations

    2 weeks ago

    MindGeek Careers Montréal, Canada

    **What you'll be doing**: · - Conduct regular analysis of processes and procedures, monitor transactions and investigate irregularities in between Probiller, the biller and the acquirers. · - Assist with meeting arrangements and sync ups between all the individuals who will be co ...

  • Desjardins

    Payment Operations Specialist

    1 day ago

    Desjardins Montréal, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • MindGeek Careers

    Data Analyst, Payment Operations

    2 weeks ago

    MindGeek Careers Montréal, Canada

    **What you'll be doing**: · - Conduct regular analysis of processes and procedures, monitor transactions and investigate irregularities in between Probiller, the biller and the acquirers. · - Assist with meeting arrangements and sync ups between all the individuals who will be co ...

  • BMO Financial Group

    Bilingual Associate, Deposit and Payment Operations

    2 days ago

    BMO Financial Group Montréal, Canada

    rue St-Jacques O Montreal Quebec,H2Y 1L6 · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administra ...

  • Bank of Montreal

    Bilingual Service Representative, Deposit and Payment Operations

    3 days ago

    Bank of Montreal Montréal, QC, Canada

    Bilingual Service Representative, Deposit and Payment Operations page is loaded · Bilingual Service Representative, Deposit and Payment Operations · Apply locations Montreal, QC, CAN time type Full time posted on Posted Yesterday job requisition id R Application Deadline: · 0 ...

  • BMO

    Bilingual Senior Associate, Deposit and Payment Operations

    2 weeks ago

    BMO Montreal, Canada

    Application Deadline: · 05/13/2024 Address: · rue St-Jacques O Job Family Group: · Customer Shared Services #B2COperations · Please note this is a 6 month Contract · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with ...

  • BMO

    Bilingual Service Representative, Deposit and Payment Operations

    2 days ago

    BMO Montreal, Canada Full time

    Application Deadline: · 06/09/2024 Address: · rue St-Jacques O Job Family Group: · Customer Shared Services #B2COperations · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and paymen ...

  • BMO

    Bilingual Service Representative, Deposit and Payment Operations

    5 days ago

    BMO Montreal, Canada Full time

    Application Deadline: · 06/09/2024 Address: · rue St-Jacques O Job Family Group: · Customer Shared Services #B2COperations · Please note this is a Hybrid role. · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with reta ...

  • BMO

    Bilingual Service Representative, Deposit and Payment Operations

    5 days ago

    BMO Montreal, Canada

    Application Deadline: · 06/09/2024 · Address: · rue St-Jacques O · Job Family Group: · Customer Shared Services · #B2COperationsPlease note this is a Hybrid role. · Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with ...

  • Eminent Valet Inc.

    Cashier/ Caissier

    1 week ago

    Eminent Valet Inc. Montréal, Canada

    French description will follow: · The Cashier for Valet Operation plays a crucial role in managing the financial transactions related to valet parking services. This position requires meticulous attention to detail, strong mathematical skills, and excellent customer service abili ...

  • Finsana

    Product Owner

    2 weeks ago

    Finsana Montréal, Canada

    **RESPONSABILITÉS** · - Agir en tant que Product Owner (PO selon la méthodologie Scrum/Agile) pour tous les projets liés aux paiements par carte. · - Être un membre clé dans la conception, la co-propriété et la livraison de la feuille de route des initiatives de paiement par cart ...

  • Grandma Emily Inc

    Admin Assistant/ajoint Administratif

    2 weeks ago

    Grandma Emily Inc Montréal, Canada

    We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our office by providing administrative support to various departments. This is a full- ...

  • OTH Pioneer Rigging

    Office Manager

    3 weeks ago

    OTH Pioneer Rigging Montréal, Canada

    We are recruiting our Office Manager to join our small team of 4 based in Little Italy, Montréal. · Your mantra : Uplifting customers experience · **What you'll be doing**: · - Office management: · - Answer all calls, take messages and direct to appropriate person in the team · - ...

  • Nuvei

    Complaint & Online Reputation Specialist

    1 week ago

    Nuvei Montréal, Canada

    **Title**: Complaint and Online Reputation Management Specialist · **Poste**: Spécialiste de la gestion des plaintes et de la réputation en ligne · **Desired Location**: Montreal, Scottsdale, Bogota · **Emplacement souhaité**: Montréal, Scottsdale, Bogota · The world of payment p ...

  • Upstairs Jazz Bar & Grill

    Head Server

    1 week ago

    Upstairs Jazz Bar & Grill Montréal, Canada

    Jazz et Bilingue · Responsabilités : - Gérer et superviser l'expérience culinaire des invités en tant que serveur en chef - Fournir un excellent service à la clientèle et assurer la satisfaction des invités - Prendre les commandes et servir la nourriture et les boissons aux invit ...

  • Finsana

    Collections Agent

    1 week ago

    Finsana Montréal, Canada

    **Solely considering applicants residing in Canada · Looking for a stable job with growth opportunities and a great team environment? · We at FinSANA are seeking for someone who believes in great customer support and is passionate, driven and eager to learn new things. You will b ...

  • Finsana

    Agent de Recouvrement

    2 weeks ago

    Finsana Montréal, Canada

    Vous recherchez un emploi stable avec des possibilités d'évolution et un excellent esprit d'équipe ? · FinSANA est à la recherche d'une personne qui croit en l'importance d'un bon support client, qui est passionnée, motivée et désireuse d'apprendre de nouvelles choses. Vous ferez ...

  • Finsana

    Agent de Recouvrement

    2 weeks ago

    Finsana Montréal, Canada

    Vous recherchez un emploi stable avec des possibilités d'évolution et un excellent esprit d'équipe ? · FinSANA est à la recherche d'une personne qui croit en l'importance d'un bon support client, qui est passionnée, motivée et désireuse d'apprendre de nouvelles choses. Vous ferez ...

  • Jarislowsky Fraser Limited

    Administrateur(Trice) de Portefeuille

    1 week ago

    Jarislowsky Fraser Limited Montréal, Canada

    _Please see English below._ · Contribuer au succès global du service des opérations en veillant à ce que des buts, des plans et des initiatives individuels précis soient exécutés ou mis en oeuvre dans l'appui des stratégies et des objectifs opérationnels de l'équipe. S'assurer qu ...

  • Finsana

    Collections Agent

    3 weeks ago

    Finsana Montréal, Canada

    **Solely considering applicants residing in Canada · Looking for a stable job with growth opportunities and a great team environment? · We at FinSANA are seeking for someone who believes in great customer support and is passionate, driven and eager to learn new things. You will b ...