- Manage Mining Machine product reliability issues, including formal documentation, tracking and communicating top technical & commercial issues. Develop, track and communicate Mining Machine KPI's.
- Identify and work with key Customer personnel (operations and maintenance) to ensure relationships are developed and built to enable the clear communication in identifying Mining Machine product performance issues, the reliability/durability issues and opportunities along with the equipment management strategies and best practices.
- Work with Finning branch personal to identify and manage Mining Machine product issues, along with reliability/durability opportunities. Manage Mining Machine test parts and documentation.
- Work with Caterpillar Field Engineers, along with CGM district Reps and product groups to support Mining Machines.
- Work with remanufacturing/rebuild facilities and Finning CRC'S to support Mining Machine components, to manage product reliability /durability and provide direction on the common process to identify, track and communicate Mining Machine information.
- From the reoccurring/repetitive issue list formalize commercial product support from Caterpillar where none exists or support does not provide fair value and requires modification. Work with district team to develop CSL as required
- Write and distribute technical documents relating to Mining Machines, such as but not limited to, local support programs, mining best practice, technical information release, special instructions, and technical reports.
- Support branch management in customer interface meetings.
- Support the sales, marketing, technology and contracts teams with technical input relating to Mining Machines.
- Provide tertiary technical support to the Mining product line when required
- Excellent relationship building skills
- Excellent verbal communication, written communication, and presentation skills
- Strong attention to detail
- Leadership, motivating and mentorship skills
- Strong negotiation skills
- Superior mechanical aptitude coupled with exceptional troubleshooting abilities
- Time management, prioritization and independent problem-solving skills
- Solid self-starter, able to work effectively with minimal leadership
- Thorough knowledge of Finning health and safety policies and procedures
- Strong understanding and working knowledge of SIS, Dealer Connect, CatDealer, ET and VIMS
- Strong understanding on condition monitoring including SOS
- Strong understanding of diesel engines and hydraulic systems
- Strong understanding of Mining Machine components, pumps, cylinders, structures etc.
- Working knowledge of PSCRM, DSN, DPPM, CPI platforms
- Working knowledge of MS Office Suite including communication and collaboration platforms
- Sound and current knowledge of Finning products and services
- Product warranty knowledge
- Goodwill practices
- Caterpillar - Dealer relationship
- Complete understanding of Finning's work order cycle
- Journeyman certification in Heavy Duty Technician trade
- Post-Secondary education in a relevant field, for example technical degree from NAIT/SAIT would be an asset
- Large Mining Machine experience would be an asset
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Product Reliability Manager - Elkford, Canada - Finning
Description
Description
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Knowledge:
Education & Experience:
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
