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    Quality Customer Service Representative - Québec, QC, Canada - WATERAX INC.

    WATERAX INC.
    WATERAX INC. Québec, QC, Canada

    1 week ago

    Default job background
    Full time
    Description
    Customer Service Representative

    Salaried, full time Salary:
    To be discussed, based on experience Competitive benefits

    Trusted by wildland firefighters around the world, WATERAX sets the industry standard by developing innovative portable fire pumps and water-handling equipment designed to withstand demanding applications and rugged environments.

    With a time-tested legacy of reliability, WATERAX carries on its mission to place powerful, precision-engineered pumps into the hands of the men and women who need to move water to protect our lives and communities from the ravages of wildfires.

    We have an immediate opening for a Customer Service Representative (CSR), International Sales, reporting directly to the Director of Sales & Marketing, Gabriella Gerbasi, based out of our head office located in Montreal, Quebec.

    The CSR will be responsible to process all international sales administrative activities.
    Provide superior customer service in a professional, timely and accurate manner
    Maintain a good level of knowledge about the Company's products and services and ensures customers are provided with accurate information
    Receives, processes and verifies the accuracy of orders from customers utilizing the Company's CRM / ERP system and customer purchase orders

    Ability to initiate corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

    Initiates required action for response to customer requests for order changes, including the maintenance of orders and customer information (data files) which must be communicated to the appropriate personnel/departments.

    Ensures and provides quality service to both internal and external customers
    Provides back-up support to other group members in the performance of job duties as required.
    Adhere to all WATERAX policies and procedures pursuant to sales administration processes and guidelines.
    Adhere to all WATERAX guidelines and policies in matters of ethics and code of conduct.
    College/Cegep Degree or equivalent, Business Administration preferred.
    Knowledge and understanding of Spanish is an asset.
    Knowledge and understanding of a Manufacturing environment is an asset.
    Technical knowledge of engine powered equipment is an asset.
    Prior experience in a Customer Service role is an asset.
    Excellent and effective oral and written communication abilities in English / French. Spanish is an asset.
    Highly professional and positive attitude and ability to deliver customer-focused service

    Customer Service Skills:
    Able to courteously interact with clients to ensure positive customer experience;
    Innovative, creative and decisive;
    Excellent people skills, including experience working with a variety of cross functional and international stakeholders;
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