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    Performance Supervisor - Toronto, ON, Canada - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description

    Rentokil and Terminix have combined to create the global leader in pest management across residential and commercial service - with one vision to become the most loved and respected services business on the planet.

    What do our Inside Sales Supervisors do?
    The Inside Sales Supervisor serves as the leader and subject matter expert for the Inside Sales Center.

    The Inside Sales Supervisor will assist the Manager with improving team performance and developing and mentoring the Inside Sales and Business Development Representatives.

    Maintain Baseline Sales Target
    Communicate with customers via phone and email.
    Respond to customer complaints.
    Administer performance management by diagnosing improvement opportunities.
    Provide effective feedback, coaching, training, and professional development.
    Work alongside Quality Specialists.
    Measure performance with key metrics.
    Maintain adherence to policies for attendance and established procedures.
    Gather information from customers to help identify and solve problems.
    Assist with other office duties as assigned.
    3-5 years of Sales experience required
    ~ Read, write and comprehend written and spoken English to communicate effectively and professionally at all times.
    ~ Possess a strong familiarity with call center environment.
    ~ Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint.
    ~ Days and hours of work are Monday through Friday, 8:30 a.m. If you are to work on a Saturday the hours are 8:00 a.m. and occasional Sunday work is required by the busy season of the business.
    ~ Great benefits - Medical, Dental, and Vision, Employer-matched RRSP
    Paid vacation and holidays
    Short and long-term disability
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