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    Customer Service Representative - Toronto, Canada - Porter Airlines

    Porter Airlines
    Porter Airlines Toronto, Canada

    14 hours ago

    Default job background
    Part time
    Description
    Job Summary

    WHY CHOOSE PORTER AIRLINES? The Customer Service Representative position at Porter Airlines offers a chance to enhance your customer service skills while growing with one of Canada's leading airlines during a period of expansion.

    Located in Downtown Toronto, our island airport provides a convenient work setting with a dynamic team and a fast-paced environment that encourages equality and development.

    BENEFITS OF WORKING AT PORTER:
    • $17.41/hr wage
    • Participation in benefits programs including RRSP Matching, Health & Dental coverage
    • Access to staff travel perks to Porter destinations after 3 months of employment
    HOW WILL WE SUPPORT YOUR GROWTH?

    Porter offers various networking programs to help employees expand their skills and gain insights into different teams and departments contributing to our Skytrax 4 Star Rated airline.

    WHO ARE WE SEEKING?

    We are searching for outgoing, motivated, and energetic individuals who aspire to kickstart their career in aviation. Our dynamic airport environment is ideal for those who thrive in staying active, tackling challenges, and delivering outstanding customer service.

    Duties & Responsibilities:
    • Provide high-quality customer service
    • Check-in and assist passengers for flights
    • Handle pre-flight procedures and assist passengers with special needs
    • Oversee baggage handling and assist with mishandled baggage
    • Respond to passenger inquiries via various channels
    • Maintain accurate records and uphold customer service standards
    • Participate in Porter's Safety Management System

    Other Duties as assigned.

    Behavioural Competencies:
    • Concern for Safety: Identify and address hazardous situations
    • Teamwork: Collaborate with others to achieve goals
    • Passenger/Customer Service: Provide excellent service to customers
    • Initiative: Proactively handle situations and seize opportunities
    • Results Focus: Concentrate on achieving high-quality results
    • Fostering Communication: Listen, communicate openly, and promote dialogue
    Qualifications:
    • Authorized to work permanently in Canada
    • Customer service experience, preferably in the airline industry
    • Knowledge of baggage services handling procedures preferred
    • Ability to obtain necessary security clearances
    • Detail-oriented and able to multitask
    • Team player with a positive track record in handling difficult situations
    • Dependable with a clear attendance record
    • Flexible to work rotating shifts, including weekends and holidays
    • Capable of working 20-30 hours per week (part-time)
    • Able to lift/push/pull up to 50 lbs regularly
    • Adherence to all company policies
    • Clear and precise communication skills in English
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