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    Digital Operations Analyst - Toronto, ON, Canada - FreshBooks

    FreshBooks
    FreshBooks Toronto, ON, Canada

    3 weeks ago

    FreshBooks background
    Description
    FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow.

    We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.

    Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.

    The Opportunity - Digital Operations Analyst

    The Digital Channel team is looking to accelerate self-serve and digital adoption of our product, and it's imperative we have the right skills and expertise within the team to continue momentum forward for FreshBooks.

    As part of this, we need to stand up and accelerate a Digital (aka self serve) Channel to drive adoption of our product for owners.

    The Digital Operations Analyst will be a key role in advancing our channel, and FreshBooks overall In this role, you will be responsible for analyzing large sets of digital and customer data to identify trends and opportunities.

    This role will report to Manager, Channel Operations and will be responsible for dynamic dashboards, channel reporting and forecasting, and ad hoc analysis of channel performance & growth opportunities.


    NOTE:
    It is a 12- month fixed term contractual role. This role can be worked remotely from the above location.
    What You'll Do as a Digital Operations Analyst
    Own the top of funnel analysis and growth forecast, with specific focus on identifying trends and anomalies, for the Digital channel
    Responsible for understanding our annual digital media spend, performance and optimization opportunities as it relates to channel KPIs
    Partner with Digital leadership and partners to improve our understanding of user behavior and develop strategies to increase growth of self-serve adoption
    Influence broader budgeting and planning process, with specific focus on leading and lagging indicators for the Digital channel - inclusive of target attainment and leads management
    Brainstorm and share AB testing ideas, furthering our understanding of user behaviors and market trends as it relates to digital acquisition channels and engagement
    High degree of familiarity with data manipulation and analysis / insights
    ~ Experience working with common data and behavioral tools, such as GA, Looker, Salesforce, Pendo, Fullstory
    ~ Experience building dashboards with Looker, supporting budgeting planning process, optimizing workflow as it relates to delivery of dashboards/reporting/standardization

    Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our full time employees:
    ~???? Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
    ~ I ncluding a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.

    Working Environments to Help You Thrive.

    Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.

    Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
    We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status.

    At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

    For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone and/or .

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